“I will take time to be alone today. I will take time to be quiet. In this silence I will listen... and I will hear my answers.”
—Ruth Fishel

Eric (not his real name) was under pressure from his sales department. He was hesitant to close a large financing deal with a Chinese corporation but had little beyond his intuition to back up his position.

Middle managers could take the lead in a changing corporate world, if they would only recognize that their primary value is emotional, not functional. Once again, middle managers appear to be on the wrong side of history.