Still Struggling With Quality Metrics?
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How do you capture your quality metrics?
Popper’s Circle
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All life is problem solving
The Cost of Certification
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A good management system is a good investment
Three Crucial Advantages of Multicultural Management Teams
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The benefits of cross-cultural teams surpass drawbacks for multinational operations.
Inside Quality Digest Live for May 5, 2017
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Credit: James Abbott
Oh, the places you’ll go! Our latest episode of QDL from this past Fri., May 5, 2017, truly spanned the wide world of quality. Here’s a recap of the topics and locations we visited together:
Desks on Wheels
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At Valve Corp., desks on wheels can be rolled to any department or project employees are interested in. (Credit: Stuart Isett)
Three Things Successful Leaders Do to Reach Outside Their Comfort Zone
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Reaching outside your comfort zone is critical for success in business and in life
Twenty-Five Powerful Coaching Questions
Coaching is not just for problems. Coaching helps you avoid problems by providing space to think and be more intentional about your goals and actions. And coaching is especially helpful for getting clarity on where you want to go.
The 10 Commandments of Customer Experience
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How many of these CX commandments have you fallen short on?
In May 2016, I spoke at CallidusCloud Connections (C3); if you’ve never been to this event, be sure to check it out this year.
Total System Thinking
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Exploring each piece of your business’ puzzle can help plan for proactive change
Credit: Aalto Creative Sustainability