Lean Improvements for Patient Safety
Do all employees in healthcare understand how their jobs link to patients in some way? If they do, then they are more likely to know the importance of service excellence.
Expectations: The Mother of All Frustrations
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Customers come to do business with you because they have a set of expectations
I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.”