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Small Businesses Must Focus on Easing Employee, Customer Fears

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A small business has been given the green light to reopen amid the Covid-19 pandemic. What does it need to consider for employees and customers?

Automation, Reshoring Likely for North American Manufacturing

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The latest Thomas Industrial Survey revealed the ongoing impacts of Covid-19 on North American manufacturing.

Unified CX

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Image courtesy of Pixabay.

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Throughout my career, I’ve enjoyed the thrill of several transitions between parallel (related but different) professional camps.

How to Spot When an Employee Is Secretly Struggling

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The Covid-19 world is marked by a high degree of uncertainty and existential fear, a dearth of social interaction, the convergence of professional and personal space, a lack of physical activity, and an obsessive focus on hygiene and social distancing.

We’re All Essential Workers

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‘We shouldn’t be calling some jobs essential.”

What Analysts Can Learn From <em>Storytelling With Data</em>

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One of the most practical data visualization books for my clients is Storytelling With Data (Wiley, 2015).

Learning From Workforce Role Models

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In this article series, we explain some of the successful strategies and programs shared by 

Why Is It So Hard to Aid Small Businesses Hurt by a Disaster?

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The U.S. government has committed hundreds of billions of dollars to help small businesses weather the coronavirus pandemic.

The <em>Vasa:</em> A Cautionary Tale for Covid-19 Vaccine Development...

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What is the Vasa? It was a Swedish warship built in 1628. It was supposed to be the grandest, largest, and most powerful warship of its time.

Five Workplace Trends Will Shape Life After Lockdown

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We are experiencing the biggest remote-work experiment in history—but many are beginning to imagine life after lockdown.

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