From a customer perspective, the only thing more frustrating than being denied a product or service is when that denial comes without a satisfactory explanation. As humans, our ability to deal with disappointment depends on understanding why it happened.
As commercialization strategies evolve amid Covid-19, and supply chains continue to trend toward diversification, the only way for businesses to control their destiny is to double down on quality standards.
How you communicate a message is as important as the message itself. When it comes to internal communications, this certainly holds true. Company culture can give your organization a major strategic advantage in these changing times.
For conventional, profit-seeking companies, moving into social impact carries huge contradictions.
The times they are a-changing... and so is the nature of our work. As our familiar world crumbles around us (thanks, Covid-19), and technology continues snapping up more of the tasks humans have always done, we’ll need a whole new set of skills.
Does the phrase “garbage in—garbage out” (GIGO) ring a bell? That’s the idea that if you use flawed, low-quality information to inform your decisions and actions, you’ll end up with a rubbish outcome.
Disney has announced a significant restructuring of its media and entertainment business, boldly placing most of its growth ambition
The medical device industry is one that requires preparation. Unlike less regulated industries, there’s an expectation in the industry around the possibility that an inspector or auditor can show up without notice and stop a business in its tracks.
The ideal of proactive quality has been the holy grail of chief quality officers in the life sciences industry for at least five years, but few, if any, have realized the vision.
As part of the MIT Task Force on the “Work of the Future’s” recent series of research briefs, MIT professors Paul Osterman and Kathleen Thelen highlight the critical role that skills, education, and workforce training play in providing pathways to employment for low-