As the parent of two teens, I’ve become quite accustomed to the Eye Roll. This ocular straining happens most often when I request that a previously agreed upon task be completed by said teen. Me: “Hey, it’s time to empty the trash.

In 2019, I wrote about a marketing phenomenon that I kept hearing about, that customers are in control, that they have all the power.

It’s a new year, with a new president and new opportunities to boost modern apprenticeship programs in the United States that can help get people back to work and stimulate the economy.

At the tender age of 21, living in a universe with far too many parallels to present day, I took a job—which turned out to be more than a job—to support myself in college by working as a caregiver, cook, driver, and constant companion to a man who as a young adult ha

Stakeholder engagement is one of the more critical aspects of leadership, whether you’re a team leader or a member of a cross-functional team trying to lead team members to focus on quality.

Quality managers have a problem. The success of their quality program hinges on one thing. It’s not KPIs, and it’s not methodology. It isn’t even employee engagement or customer satisfaction. The one thing a quality manager needs most is leadership buy-in. 

There is a type of error that occurs when conducting statistical testing: to work very hard to correctly answer the wrong question. This error occurs during the formation of the experiment.

Alexander Hamilton, one of the United States’ founding fathers, famously called energy the most important characteristic of the executive branch of government.

Negotiators, even professional ones, make surprisingly many wrong decisions that doom negotiations that should have succeeded.

Manufacturing robotics is to some extent following a similar path of advances to those in machining and fixed automation systems.