Management Article

Mike Richman’s picture

By: Mike Richman

Great quality is pretty much the same everywhere, but the cost of poor quality is not equivalent from industry to industry. For example, it’s conceivable (but I hope not probable) that this article may turn out to be a real bomb, or worse, a complete snoozer. What’s the cost of that poor quality? To you, the reader, it will likely mean little except some lost time. For me, as the writer, the reputational hit could be considerable. To Quality Digest, as the publisher of the piece, the fallout could be even worse—lost readers and advertisers.

Taran March @ Quality Digest’s picture

By: Taran March @ Quality Digest

It’s been a year and a month since Stephen McCarthy switched C suites, moving from Johnson & Johnson, where he served as vice president of quality system shared services, to Sparta Systems, where he’s now vice president of digital innovation.

Jack Dunigan’s picture

By: Jack Dunigan

Graham was a salesman of specialty products with a proven record of success. His many years of experience had yielded a high degree of confidence in himself and the products he sold, and an advanced level of competence in his craft as a personable, trust-inspiring, responsible salesman.

Wendy White’s picture

By: Wendy White

Starting a new facility in the food-processing industry is an enormous undertaking. There are thousands of things that must be accomplished, from hiring and training new staff to ordering and installing equipment. This scenario is a perfect example of “too much to do and not enough time to do it.”

Multiple Authors
By: Henrik Bresman, Deborah Ancona

A leading supermarket chain in an eastern European Union country feared an 8-percent drop in sales as discounting giant Lidl was about to enter its market. So, in collaboration with researchers, it decided to run a randomized controlled experiment. The goal was to reduce its costly personnel turnover problem in a bid to improve quality and operational efficiency.

Eric Stoop’s picture

By: Eric Stoop

In 1982, W. Edward Deming’s Out of the Crisis (MIT Press, 2000 reprint) outlined 14 points by which companies could learn from his success in helping to drive the industrial boom of post-World War II Japan.

Lolly Daskal’s picture

By: Lolly Daskal

When we think of leaders, we don’t often think of failures, but one of the hallmarks of the best leaders is knowing how to fail well.

Successful people are those who have failed at something—and in some cases, many things—but without ever regarding themselves as failures. They take risks, and sometimes the risks work out and sometimes things go wrong, but they remain positive and determined throughout.

Dirk Dusharme @ Quality Digest’s picture

By: Dirk Dusharme @ Quality Digest

We interview Stanley Chao, author of Selling to China: A Guide for Small and Medium-Sized Businesses (iUniverse, 2018), about the impact of the current U.S.-China trade war. Does China really care, and where do U.S. multinationals go from here? Also, a quick look at Conformance Manager, a web-based management system software. Stop using Excel to manage your management system.

Wolfgang Ulaga’s picture

By: Wolfgang Ulaga

Offering free services may seem like a good way to keep customers happy, but how much money is your business leaving on the table? By redefining freebies as paid opportunities, B2B firms can generate new sources of income and secure long-term growth.

Multiple Authors
By: Manfred Kets de Vries, Katharina Balazs

The global wellness industry is doing superbly, thank you very much. In recent years, it grew a healthy 12.8 percent, becoming a $4.2 trillion market. Whether the lives of wellness consumers are improving at a comparable rate is another matter altogether.

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