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Ideas Whose Time Has Come (and Gone), v. 2017
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With each new discovery, an old theory often becomes obsolete
Credit: N. Hanacek/NIST
Four Beneficial Byproducts of Automating Your Corrective Actions
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Can you imagine trying to do CAPA faced with this?
Credit: Dave Wilson Cumbria
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Reflections on Customer Experience in the 21st Century
Is it just me, or does it seem like businesses are actually trying to outdo each other in poor customer experience? Now, I don’t want to be misunderstood, so let me be as clear as I can.
Productivity Hacking in Quality Management
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A successful quality management system: It takes a village
Question the Consensus of Experts
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A consensus of experts, either one or many, can be a problem
Photo: Pete Prodoehl
Whether predicting demand for a product or forecasting spot prices for a resource or currency, we invariably seek out subjective opinions—expert viewpoints—to assist in the information-gathering process in order to make informed decisions.