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ISO 9001:2015—Establishing the Context of the Organization

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Context. What the heck is that and how do you apply the term to your organization?
Credit: Takako Tominaga

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One of the newest parts of ISO 9001:2015 and related management standards are the concepts of context and interested parties. What do these mean, and how can you apply them to your organization?

When Foreign Firms Are No Longer Welcome

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Pulling out of a country is an expensive proposition for a multinational firm, but it is sometimes required for the corporate bottom line. If the host country changes laws or even expropriates a subsidiary, it is often time to leave or divest.

Keeping Pace With Evolving Technologies

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Robust vs. Robot Learning

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Credit: Pixabay
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Four Tips to Keep Healthcare Consumers Happy and Loyal

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Uncertainty in Blood Supply Chains Is Creating Challenges for Industry

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Ideas Whose Time Has Come (and Gone), v. 2017

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With each new discovery, an old theory often becomes obsolete
Credit: N. Hanacek/NIST

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Four Beneficial Byproducts of Automating Your Corrective Actions

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Can you imagine trying to do CAPA faced with this?
Credit: Dave Wilson Cumbria

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Reflections on Customer Experience in the 21st Century

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Is it just me, or does it seem like businesses are actually trying to outdo each other in poor customer experience? Now, I don’t want to be misunderstood, so let me be as clear as I can.

Productivity Hacking in Quality Management

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A successful quality management system: It takes a village
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