Nonconformance Reports: Friends, Not Foes
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Nonconformance: It's just an improvement that hasn't been realized.
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The 10 Commandments of Customer Experience
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How many of these CX commandments have you fallen short on?
In May 2016, I spoke at CallidusCloud Connections (C3); if you’ve never been to this event, be sure to check it out this year.
Total System Thinking
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Exploring each piece of your business’ puzzle can help plan for proactive change
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More Capability Confusion
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Armed with a little knowledge, you can confuse yourself
Credit: MorBCN
Five Tips: Promoting User Adoption for an Automated Quality Tool
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Sometimes the last thing your employees want is new software. So you have to prove its worth.
Credit: JD Lasica
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There’s an old saying that change is never easy. People tend to prefer what is familiar and resist something new because it may be uncomfortable or confusing.
The Otherness of Others
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The unconsciousness in you—the ego
Sherlock Holmes and Root Cause Analysis
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We can learn a lot about root cause analysis from Sherlock Holmes. Indubitably.
Although not a quality guru, the fictional detective Sherlock Holmes took a methodical approach to problem solving that can be useful when applied to root cause analysis (RCA) during the investigation of a product or process failure.
Why Are Managers Such Lousy Motivators?
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Managers tend to attribute external motivation to employees
Checking Off the Box
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In business as in education, compliance doesn't necessarily mean understanding
Credit: Matt Miller
Complying to requirements and standards is sufficient to meet the objectives of injury and accident prevention, and ensure the health and safety of all employees—right?