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Inside Quality Digest Live for Jan. 5, 2018
Last Friday’s episode of QDL welcomed the new year with our usual original take on featured editorial content, plus a great Tech Corner. In case you missed it, here’s what we covered:
Grace: Honor Your Customer
I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us.
—Anne Lamott
Evolution and Quality Improvement
Charles Robert Darwin by John Collier.
Why the Right Change Often Feels Wrong
On Tuesdays I write about the top-voted question on “Ask Berkun.” This week’s question came from J.R., who wrote: “What is a favorite theory that you wish more people understood?”
Pagination
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