High-Quality Equipment a Must for Quality Certification
Large Image Caption
Sometimes the certification process begins by evaluating production machine tools
Twitter RSS Feed. Stories for Twitter go here.
To Invent Your Organization’s Future, Experiment, Question, Sometimes Fail
Large Image Caption
“If you want to build innovative, adaptive capacity, there is no more powerful leverage than experimentation”
—Polly LaBarre.
What to Do When Reality Smacks You in the Face
Large Image Caption
What happens to nine-ton elephants and two-ton cages?
The CEO rejected my proposal by explaining, “Susan, your problem is you keep creating nine-ton elephants for two-ton cages.”
Inside Quality Digest Live for May 19, 2017
The episode of QDL from this past Fri., May 19, 2017, offered a wonderful example of Dirk geeking out about NIST and innovation in metrology, not to mention a great interview and a delicious take on the power of chefs as leaders.
Brutal Prioritization
Large Image Caption
If your house is on fire…
During times of excessive work and crisis, something has to give. Sometimes brutal prioritization is the only way to make it through challenging times with your sanity intact.
Low-Cost Carriers Lead Legacy Airlines for Passenger Satisfaction
Large Image Caption
“Customer satisfaction has never appeared to be a goal for airlines” says Claes Fornell, ACSI Chairman and founder.
The Amazing Hidden World of Metrology Technology
Large Image Caption
United States Patent and Trademark Office
Credit: Geoff Livingston
When Company Values and Actions Collide
Large Image Caption
Make sure that you know what you stand for—and be prepared to act
It’s usually a prescient sign that it’s not going to be a great meeting when two women walk into your office and one is trembling while the other is on the verge of tears.