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Life Without the Paris Agreement
How will the United States’ withdrawal from the Paris Agreement affect greenhouse gas emissions?
The Importance of Productivity
Productivity matters. It matters a lot. Yet it often seems that folks talk about productivity but don’t do anything about it.
Seven Deadly Sins of Development Planning, Part 1
It’s the time of year when many leaders find themselves consumed by the business planning process.
Delegate But Don’t Abdicate
Let’s assume that you want to delegate a task that’s been sitting on your desk since forever. You know what needs to get done and have (finally) found (and trained) the right person to do it. Let’s call this person Sally.
Value-Added Inspection
Measurement is often seen as nonvalue-added work. However, if we properly account for the expected costs involved in passing defects on to customers, then the increased value of the product can be clearly shown.
How to Win at Customer Service
When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the other end. How did a seemingly simple inquiry end in two people so frustrated they were on the verge of a breakdown?
Big Food Is Ripe for a Revolution
In May 2019, a California jury found Monsanto’s weed killer, Roundup, to be a “substantial factor” in the cancer suffered by a couple and ordered the U.S. agrochemical company to pay them $2 billion in damages.
Why Audits Are the Way Forward for AI Governance
Much has been written about the challenges associated with AI-based decisions.
Calculating Reliability and Confidence
It has been a while since I have written about statistics, and I get asked a lot about a way to calculate sample sizes based on reliability and confidence levels.
Pagination
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