Content By Davis Balestracci

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By: Davis Balestracci

During the early 1990s, I was president of the Twin Cities Deming Forum. I had a wonderful board to work with, one of whom was Doug Augustine, our self-appointed provocateur. Doug was a 71-year-old retired Lutheran minister, and we all loved him because he always pulled us right back to earth with his bluntly truthful observations and followed through on every commitment he made.

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By: Davis Balestracci

In my last column, I reflected back on my career to date and issued a challenge. Based on the relatively lukewarm response, let’s see whether I can engage a few more of you to join me on my quixotic journey.

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By: Davis Balestracci

I have reached one of those life landmarks (receiving my Medicare card) and have been reflecting back... a lot. I will remain every bit as passionate about improvement and don’t think I will ever formally retire, but I also doubt I will have W. Edwards Deming’s tenacity to keep at it until I (hopefully) turn 93.

I’ve been writing columns for Quality Digest for more than a dozen years. Are all of my topics still relevant? I believe so.

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By: Davis Balestracci

Many of you work in organizations that keep track of customer complaints. Have you ever thought of how they are recorded and tallied? What could possibly be wrong with this process: The customer brings a concern to your attention. Record it.

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By: Davis Balestracci

Recently I demonstrated a common incorrect technique for comparing percentage rate performances—based of course in the usual normal distribution nonsense. Let’s revisit those data with a superior alternative.

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By: Davis Balestracci

Don’t tell me you’re not tempted to look when you spot a magazine cover saying, “How does your state rank in [trendy topic du jour]?” Many of these alleged analyses rank groups on several factors, then compare the groups’ sum totals of their respective ranks to make conclusions.

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By: Davis Balestracci

Many talk about reducing variation to improve quality. Does that include human variation, where everyone takes a different approach to improving overall improvement processes? What would happen if this variation were reduced?

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By: Davis Balestracci