By: Davis Balestracci
03/28/2013
As a consultant, it’s easy to lose touch with reality and become a platitude-spouting machine. I always like hearing from my readers because it keeps me grounded—and I try my best to reply to them all. My heart lies with the hard-working front-line folks doing the real work.
As long as I can offer real solutions and reassurance to people passionate about improvement, as in the unedited conversation below, my passion for helping practitioners like this to create a culture where improvement is embedded into the organizational DNA will not fade.
It started innocently enough with a comment on my article, “What Are You Tolerating?”
Reader
I guess I’d say that based on an I-MR chart [i.e., individuals-moving range chart], there is no statistical proof that the improvement efforts they made have done anything to reduce the number of falls. Basically, this year and last year are not significantly different.
But that doesn’t necessarily mean that the improvement efforts that they’ve done so far are all a waste of time, does it? Surely, there is a way to have an impact.
I’m curious: What would your advice be?