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met with a client yesterday who had an all-too-common complaint. She asked for Gallup’s ideas on creating a stronger leadership development program, and we obliged by sharing some practices we’ve seen work well in other organizations.

There is no substitute for knowledge...
—W. Edwards Deming

During Manufacturing Day on Oct. 4, 2013, our Evanston, Illinois, legislators endorsed the theory that there are many good factory jobs left unfilled for want of qualified applicants.

(Quality Digest: Chico, CA) -- Are you passionate about quality? Do you want to lead tens of thousands of like-minded quality individuals? Then this job is for you.

The second annual Manufacturing Day took place in Evanston, Illinois, last week. Although I attended last year, I skipped it this time around.

You've heard the expressions: "He lost his nerve," "He doesn't have the stomach for it," and "No guts." As it turns out, those expressions are anatomically accurate.