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Insecure at the Top

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What Trumps a Great Customer Experience?

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<em>Heijunka</em> Cycle

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The Japanese term, heijunka, also known as level-loading, production leveling, or production smoothing, facilitates system stability by addressing workload unevenness (mura) by leveling both volume and mix over time (see figure 1).

Improving the Odds of Entrepreneurial Success

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The Risks of Ignoring or Misreading Data

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If Santa Claus Hired a Quality Manager

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It’s a Small World After All

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At GBMP’s recent Northeast Shingo Prize Conference in Hyannis, Massachusetts, the Center for Comparative Medicine (CCM) displayed adaptations of lean to biomedical research in its Community of Lean Lounge.

Don’t Make This Quality Career-Killing Mistake

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Failed projects, even if they are not directly your fault, can be detrimental to your career.

Propaganda, Fascination, and Quality

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Colonel Paul Linebarger, one of the world’s foremost authorities on psychological warfare, had this to say about propaganda: “Propaganda consists of the planned u

3Dfy Yourself

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[Artec 3D: Palo Alto, CA] -- Artec Group, developer and manufacturer of 3D scanning solutions, has launched a 3D scanning and printing service called Shapify.me.

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