Like most of us, I like to occasionally receive a simple “thank you” for something I have done.

Editor’s note: This is a long article with lots of data… interesting data in our opinion. If the argument over the skills gap or STEM education interests you, this is worth reading.

Every quality manager is familiar with internal audits, a systemic check of all company departments to verify that they are following established procedures. Most department heads are also familiar with internal audits.