As process improvement practitioners, we get hired to drive waste and variation out of our clients’ businesses. But what if we hired ourselves, provided frank advice, and then listened to it to drive waste out of our own business or process?

(SAE: Warrendale, PA) -- SAE International announces the publication of its book, No Fault Found: The Search for the Root Cause.

The baseball thudded into the dirt at the batter’s feet causing a dusty orange cloud as the dry powdery clay splashed over home plate. “Ball four!” cried the umpire, and the batter took off for first base.

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This is an article inspired by the glut of recent football weekends. Lou Holtz, the legendary college and pro football coach, offers the following advice to coaches everywhere: “I never learn anything talking. I only learn things when I ask questions.”