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Preaching to the Choir

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I recently had a dream in which Adrian Bass, a colleague and friend for whom I have much admiration, asked me why I still care about quality management after all these years.

The Case for Single Source Procurement

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Does Turning Off Air Conditioning in Your Car and Opening the Windows Save Fuel?

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Outside-In vs. Inside-Out Thinking

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In the world of customer experience, what’s the difference between outside-in and inside-out?

Twelve Services Leaders Must Provide for Their Teams

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Great leaders get the best out of their teams by providing 12 core leadership “services.” The best leaders provide these services in an efficient and effective way.

Toyota’s Supermarket Method

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<em>The Revenue Growth Habit</em>

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(Wiley: Hoboken, NJ) -- Do you have trouble finding time during your hectic day to grow your business? Is your company stalled because you are too busy reacting to customer problems? Do you lack the funds to jumpstart an effective marketing plan?

Adjusting to the Internet of Things

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ECM Teams with NPL to Introduce Preparatory Course for CMS Level-One Certification

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A Rigid Borescopic Fringe Projection System for 3D Measurement

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