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This Week in Quality Digest Live
Customer Care Features
Hilke Plassmann
Cognitive neuroscience will help businesses see below the surface of what consumers report
Annette Franz
The answer is critical to organizational success
Rob Matheson
Anonymized smartphone GPS data help startup analyze how people shop, work, and live
Dirk Dusharme @ Quality Digest
Keeping bad bots out and good data to ourselves
Dirk Dusharme @ Quality Digest
Really. We don’t.

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- October 28, 2016