In September 2007 at the QuEST Forum I had the privilege of presenting an AT&T in-house Six Sigma process-improvement success story, “Reducing NonBilled Inside Wire Dispatches,” which was selected as a best practice in the Six Sigma category.
Standard Approach
John E. (Jack) West
Without a doubt, the most significant issues about implementing the control requirements in section 7 of ISO 9001 have been related to subclause 7.3 on design and development.
Scott M. Paton
“It was the best of times, it was the worst of times…” So begins A Tale of Two Cities , Charles Dickens’ epic novel. Dickens’ words are just as apropos to today’s uncertain times as they were during the French Revolution, when the novel is set.
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