To be a good leader, you must develop people who can function without you looking over their shoulder. There’s no greater satisfaction than mentoring someone who turns out to be a great leader.Are great leaders born or made? I believe leadership is a trait that can be learned. To be a leader you must have followers and you must develop people that can go out and function without you looking over their shoulder.
In September 2007 at the QuEST Forum I had the privilege of presenting an AT&T in-house Six Sigma process-improvement success story, “Reducing Non-Billed Inside Wire Dispatches,” which was selected as a best practice in the Six Sigma category.
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success.
(John Wiley & Sons Inc.: Hoboken, New Jersey) -- Medical Device Design for Six Sigma: A Road Map for Safety and Ef
I was working with a client to create their business’s critical performance measures the other day, and one of the managers said, “We should set the target higher than we w
(ISO: Geneva) -- A new edition of ISO 9001 is being submitted for voting as a final draft international standard.
When my daughter, Anna, was in the fifth grade, her teacher asked the students to write down their personal goals.
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