(DNV: Katy, TX) -- DNV is pleased to announce a webinar around a topic every company in every industry deals with... customer satisfaction. This free, live webinar, "Customer Satisfaction—Guidelines for the Complaint Handling Process—ISO 10002" will be held on August 27, at 1 p.m. CDT.

What does an innovator do when existing methods of calibrating a critical environment pressure sensor are cumbersome and produce shoddy results?

(MoreSteam: Columbus, OH) --  MoreSteam.com, a provider of online lean Six Sigma training and support technologies, has increased the content of SigmaPedia, their free online lean Six Sigma encyclopedia, now offering more than 400 terms and definitions.

(Olympus: Center Valley, PA) -- The LEXT OLS4000, the newest laser scanning confocal microscope from Olympus, is the next gen

(The Conference Board: New York) -- The number of U.S.

Takt is a German word for the baton used by maestros. Just as musicians must be synchronized with the conductor, the rate of production within an organization must be synchronized with the rate of its delivery.

Sometimes in our attempt to correct a quality oversight we end up creating more havoc than if we had done just nothing.

It was her first flight. Her parents had finally settled a bitter divorce resulting in her dad moving three states away. The 10-year-old was nervous about pretty much everything.

(Stanley Vidmar: Allentown, PA) -- Stanley Vidmar, a manufacturer of premium custom storage solutions for use in a wide range of industries, is now offering its customers another lean manufacturing solution: the 5S Cabinet.

When I say quality manager, of course I’m talking about the department he or she manages as well.