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The Hidden Side of Customer Anxiety

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It was her first flight. Her parents had finally settled a bitter divorce resulting in her dad moving three states away. The 10-year-old was nervous about pretty much everything.

Product News: Stanley Vidmar Introduces New 5S Cabinet

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(Stanley Vidmar: Allentown, PA) -- Stanley Vidmar, a manufacturer of premium custom storage solutions for use in a wide range of industries, is now offering its customers another lean manufacturing solution: the 5S Cabinet.

What Should The Quality Manager Do?

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When I say quality manager, of course I’m talking about the department he or she manages as well.

Are Quality Methodologies All Smoke and Mirrors? Part One

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World War III has begun. This time it’s not a war of battleships, bullets and bombs—this is an economic war. The weapons are televisions, steel, cars, and clothes. This is a war where we have no allies. Every nation is out to capture more of its share of the U.S.

Books: "Engaging Physicians: A Manual To Physician Partnerships"

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(Fire Starter Publishing: Gulf Breeze, FL) -- A new book by best-selling author, Stephen C.

Event: First Annual Healthcare of the Future Conference

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(ASQ Old Pueblo Section: Tucson, AZ) -- The American Society for Quality (ASQ) Tucson Old Pueblo Section 0707 will sponsor a one-day conference to provide Arizona-based health care organizations with a forum to learn about and discuss the vast number of changes affecting the health care industry

Lean Healthcare with Mark Graban

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I had the pleasure of discussing with Mark on the Business901 podcast, the role he is playing at the Lean Enterprise Institute and his book on Lean Health Care. Mark is an engaging speaker and a Lean advocate. Mark also writes the highly acclaimed Lean Blog.

Product News: 3-D Station Has 0.5" Angle Accuracy, Submillimeter EDM

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(Sokkia: Olathe, KS) -- Sokkia Corp. introduces the NET05X—a new manual 3-D station that provides unparalleled precision in a broad range of applications such as surveying, engineering, construction, and industrial 3-D measurement.

Is Six Sigma Hijacking the Real Customer?

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Pick up any article or book, attend any conference on Six Sigma, or talk with any Black Belt or Master Black Belt and you will hear the Six Sigma gospel about the importance of the voice of the customer.

Product News: New Software Allows Sophisticated Form Measurements

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(Mahr Federal Inc.: Providence, RI) -- As dimensional metrology systems increase in accuracy and sophistication, they are more capable than ever of helping to improve quality and cut costs in production environments.

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