Every journey has a beginning, and mine began during a U.S. Air Force commander’s first week on the job. He called a staff meeting and told everyone that things had to change for the organization to succeed, and “lean” was the solution.
(ACSI: Ann Arbor, MI) -- Customer satisfaction with domestic automobiles has shown resilience despite an overall decline for the industry, according to a report released Aug. 17 by the American Customer Satisfaction Index (ACSI).
(Pointools: Barnet, UK) -- A high-tech digital map created with laser-scanning technology is underway for the Flanders region of Belgium.
(QMI/Visual-Lean Institute: Byron Center, MI) -- Poka-yoke devices—i.e., visual guarantees for mistake-proofing products and processes—embed quality attributes so seamlessly into the work landscape that we often forget they are there.
(Verisurf Software: Anaheim, CA) -- Verisurf Software Inc. is set to provide manufacturers with everything they need to make the transition to the 21st century and produce higher quality products in less time and at a lower cost.
(IAPC: Buenos Aires, Argentina) -- Celebrating its 50th anniversary, the Argentine Institute for Quality (Instituto Argentino para La Calidad—IAPC) invites you to the COINCAL 2010 International Quality Congress. COINCAL will take place Oct.
I would like to share with you a story about my mom, a woman who was very insecure about her background. She grew up in a blue collar family where neither her mother nor father finished eighth grade. Mom completed high school, but only with tutoring by my father.
Kathy is the office manager for a large corporation. The great news is that the company is growing and Kathy is looking for employees to handle all the new clients. The bad news is that she has no office space for these new employees to work in.
(SOA: Schaumburg, IL) -- Findings from a new study commissioned by the Society of Actuaries (SOA) and completed by consultants with Milliman Inc. estimate that measurable medical errors cost the U.S. economy $19.5 billion in 2008.