Leading Change
The uncertainty that comes with change is a debilitating fear in many firms. Intimidated by the thought of straying from the tried and true, those who are hired to lead often fall short as they grow comfortable with mediocre, secure process methods.
(CRC Press: Boca Raton, FL) -- Like quality, social responsibility is an ideal, and ideals change.
(SPC Press: Knoxville, TN) --