Back in 1956, Dean Martin recorded a song that was No. 1 on the Billboard Chart for six weeks. It also turned out to be Martin’s biggest hit ever.

“Good things come to those who wait!” When you show patience in making decisions, you make better, more informed decisions. In customer service, your ability to search out the right opportunity can make all the difference in the world.

They might not know who you are. But they can make you fat or thin, they can make you smoke or quit, they can make you happy or sad—and they don’t even mean to.

(Hexagon Metrology: North Kingstown, RI) -- On July 6, 2010, Hexagon AB entered into an agreement to acquire the U.S.-based software provider Intergraph Corp.

(ISO: Geneva) -- The International Organization for Standardization (ISO) is undertaking a review of the ISO 9000 family of documents with a specific focus on ISO 9001:2008—“Quality management systems—Requirements” to ensure its rele

(TÜV Rheinland: Boston) -- In the highly competitive photovoltaic (PV) product market, manufacturers are pressured daily by the burgeoning demands of end-users to get new products developed, independently certified, and to market quicker than ever before.

(Tektronix: Beaverton, OR) -- Tektronix Inc., a global manufacturer of oscilloscopes, has announced the DPO/DSA/MSO70000C Series of digital and mixed signal

(Honeywell: Houston) -- Honeywell, one of the top automation technology suppliers to several Gulf Coast facilities, has announced a scholarship to help re-energize Houston Independent School District students about pursuing careers in engineering.

It is no secret that the health care industry is undergoing revolutionary changes. Are you responding by re-evaluating your approach to process improvement?