When “At Your Service” Fails: Six Steps to Service Recovery
Consider the following scenario: It’s 8 a.m. and you’re in an upscale hotel in Times Square—part of a well-known chain you regularly frequent—getting ready for a crucial business meeting. As you turn on your hairdryer, the power goes out.
You Don’t Have to Be a Star to Be a Role Model
There are leaders and there are followers. There is nothing wrong with following the lead of someone, especially when that person is knowledgeable and imparts wisdom. Leaders often say they hope their instruction inspires people to help others someday.
The 6-Percent Solution
Nearly 6 percent of greenhouse gases generated by humans are due to the flow of products to consumers.
Funds Sought to Host ISO/TC 176 in United States
The International Organization for Standardization (ISO) Technical Committee (TC) 176 is made up of members who develop international standards on quality management and assurance, including the ISO 9000 series. Members of the U.S.
VPG G4 Weight/Force Indicators Offer Ethernet/IP Communication
(Vishay Precision Group Inc.: Malvern, PA) -- Vishay Precision Group Inc.
Geomagic Receives Full NIST Validation
(Geomagic: Research Triangle Park, NC) -- Geomagic has announced that its reverse engineering and 3-D inspection software has received a full validation from the U.S. National Institute of Standards and Technology (NIST).
Webinar: “Vision Solutions for Food & Beverage Production and Packaging”
(Cognex Corp.: Natick, MA) -- Tough competition means food and beverage manufacturers and packagers cannot afford production errors.
First Truly Portable 3-D Noncontact Profilometer Released
(Nanovea: Irvine, CA) -- The Nanovea Jr25, a 3-D noncontact portable profilometer, is the first truly portable, high-performance profilometer of its kind. With an optional battery pack and carrying case, the Jr25 provides measurement capability rarely available during field study.
UK’s Partnership Program Aims To Improve Quality of Packaging
(City University London: London) -- City University London and Sencon UK Ltd., a developer of sensor and control systems for the metal packaging industry, have begun a three-year, £200,000 ($320,000) knowledge transfer partnership to improve the quality control of the coatings applied to food, d