It amazes me how seemingly disparate ideas, when considered together, can create new ways of seeing the world. Bear with me for a minute, and I’ll share an insight I’ve received lately based on two seemingly unrelated ideas.

As process improvement practitioners, we get hired to drive waste and variation out of our clients’ businesses. But what if we hired ourselves, provided frank advice, and then listened to it to drive waste out of our own business or process?

(SAE: Warrendale, PA) -- SAE International announces the publication of its book, No Fault Found: The Search for the Root Cause.

The baseball thudded into the dirt at the batter’s feet causing a dusty orange cloud as the dry powdery clay splashed over home plate. “Ball four!” cried the umpire, and the batter took off for first base.

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