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This Week in Quality Digest Live
Customer Care Features
Dirk Dusharme @ Quality Digest
All about data—and genomes
Rip Stauffer
If you’re involved in quality in any healthcare field, the second edition of Data Sanity is a must-read
Mike Richman
Continuing coverage from IMTS
Jesse Lyn Stoner
But first answer this: Who is your customer?
Mike Richman
A continuous-improvement case study

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- May 20, 2016

Video Information

Story links for May 20, 2016

 

National Inventor's Month: You Can Make It If You Try

World Metrology Day Celebrates a Link That Binds Humanity
CMSC Corner: An interview with Michael Raphael founder and president of Direct Dimensions Inc.

When Chemistry Meets Marketing

Passing an FDA Quality System Inspection
Plus: An interview with Grant Ramaley, Co-chairman of the Regulatory Affairs and Standards Committee for the Dental Trade Alliance.

 

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