MDSAP’s Final Pilot Report: A Glass 10% Full
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Canada's handling of MDSAP may leave the Canadian healthcare system 90 percent empty.
Credit: Eusebio Perdiguero
I have written previously about the Medical Device Single Audit Program (MDSAP) created by the International Medical Device Regulators Forum (IM
Preparing Employees to Deliver a Great Customer Experience
When you think of the phrase “inside-out” relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly.
The Quest for Perfect Black in a Manufacturing Workflow
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Credit: Surrey Nanosystems
How to Make Your Point and Be Heard
It’s quite frustrating to be not heard when you speak up, and unfortunately, it’s more common than you might think.
Inside Quality Digest Live for Nov. 17, 2017
Our Nov. 17, 2017, episode of QDL looked at factories controlled by large-volume 3D metrology, the value (or not) of four-year degrees, and creepy Christmas.
<em>It All Matters</em>
(Wiley: Hoboken, NJ) -- It All Matters (Wiley, 2017) presents a framework for the rest of