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Juran Institute Appoints New Senior Vice President

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Larry R. Smith has been appointed senior vice president of design and innovation of the Juran Institute.Smith worked for Ford Motor Co. for 27 years.

New Software Marries Six Sigma and Secure Facilities

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6 Sigma Technology Group recently released GateKeeper 2.0, a software program designed to manage the security of technical, construction and facility projects in

Design for Six Sigma Conference Announced

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WCBF will host a Design for Six Sigma conference June 9–10 in Las Vegas.

Cargo Cult Six Sigma

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“When, therefore, a man absorbed in the effect which is seen has not yet learned to discern those which are not seen, he gives way to fatal habits, not only by inclination, but by calculation.”

PowerSteering Software Acquires BMG Software Assets, Appoints New CEO

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PowerSteering has acquired Breakthrough Management Group Inc.’s software assets.

Offshoring Brings Sometimes Unexpected Risks

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Most experts don’t see an end to the offshoring trend, but with an estimated half of all offshoring operations falling short of expectations, companies considering s

NCQA Releases Draft of New Quality Plus Standard

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The National Committee for Quality Assurance recently released a draft of its new Quality Plus standard. Comments on the draft are due by April 18.

Eastman Kodak Completes Acquisition of Israeli NDT Equipment Manufacturer

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Eastman Kodak Co. recently acquired OREX, a provider of nondestructive test equipment for specialty medical facilities.

Health Insurer Receives Quality Accreditation

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Excellus BlueCross BlueShield recently received Case Management Accreditation from URAC, a Washington, D.C.-based health care accreditation agency that establi

e-Customer Satisfaction Plunges

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After two years of steady increases, customer satisfaction with goods and services purchased and consumed in the United States has taken a dramatic downturn, according to the lat

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