As of Jan. 6, the American Association for Laboratory Accreditation is accepting applications for product-certification body accreditation.
The International Organization for Standardization and the International Electrotechnical Commission recently published a new standard that addresses
Some ISO 9001 requirements simply don’t get as much attention as others. One such example is found in clause 6.4, which relates to work environments.
An upcoming conference will focus on the use of total information quality management 
Seven books on TQM will be published and translated into Arabic, according to 
Starting this year, qualifying quality-minded nonprofit organizations will be 
After three years of small, steady improvement, customer satisfaction with the
The Society of Manufacturing Engineers and the Association for Manufacturing Excellence
You see and hear them everyday--signs and commercials heralding “Customer service is No.1,” “We treat you like family,” or “The customer is always right.” The other day I came across a particularly revealing motto: “We’re better than we used to be!” Whatever the slogan or motto is, people expect
A major misunderstanding regarding Six Sigma is its fabricated definition, (e.g. “Six Sigma is a fact-based decision-making methodology…”). I’ve seen people willing to attack anyone utilizing common sense to make decisions without facts.