A couple of Sundays ago, I read this New York Times article about Apple's "App Store" for the iPhone and iPod Touch (I've been a pretty happy iPhone user for the past three months after switching over from BlackBerry).

I'm going to try to use this example to teach about two concepts that can be used in virtually any process—takt time and cycle time—including some questions for health care.

Some details of Apple operations came out through filings made in response to the controversy over Apple not carrying the "Google Voice" app and a Federal Communications Commission investigation. The article unveils:

 …