(Key Technology: Walla Walla, WA) -- Key Technology, a member of Duravant’s Food Sorting and Handling Solutions group, introduces RemoteMD 2.0, a remote support service for its optical sorting systems.

RemoteMD enables Key service technicians to securely connect to a customer’s sorter for real-time remote monitoring and technical support. Now with 24/7 call-center support and delivery of quarterly status reports, RemoteMD 2.0 helps optimize equipment performance to protect food safety and ensure product quality while increasing machine uptime and reducing service costs.

“The worldwide labor shortage has made technology experts difficult for food processors to hire and retain,” says Jack Lee, Duravant Group president of food sorting and handling solutions. “With fewer skilled employees at our customers’ facilities, we’ve identified ways we can help fill the gaps. Leveraging RemoteMD, we can take many machine maintenance tasks off the customer’s plate and improve their ROI by minimizing repair time and costs, and reducing the chance of product recalls.”

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