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Root Cause Analysis: Helping Us Understand Why Things Go Right
Denise Robitaille
Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques. This serves to not only augment my own bag of tricks but also increases my capacity to serve my…
Root Cause Analysis: Helping Us Understand Why Things Go Right
Denise Robitaille
Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques. This serves to not only augment my own bag of tricks but also increases my capacity to serve my…
New Standard Ushers in New Internet
American National Standards Institute ANSI
(ANSI: Washington) -- The Internet as we know it is about to max out. Within the next 12 to 18 months, every one of the 4.3 billion internet protocol (IP) addresses will have been exhausted. When the Internet was created more than 30 years ago, 4.3 billion unique addresses seemed…
Is That All There Is?
Denise Robitaille
I’ve been working with a client on implementing an ISO 9001-compliant quality management system. As always it’s a unique and interesting project, since organizations have different cultures, processes, products, and customers. No two quality management systems are quite the same. Documentation…
HSF Mark Consortium Underway
Mike Richman
Protecting the health and well-being of consumers and the world at large is the quality industry’s highest calling. During the past several decades, as the manufacture of electronics and consumer goods has shifted away from North America and Europe, the need to confirm and ensure the safety of…
Is It Quality Assurance or Quality Control?
Pierre Huot
If a manufacturer were to ask its clients how they evaluated goods or services, the three most common metrics would be goods at a fair price, on-time delivery, and quality. Ask which could be most valuable and in all likelihood the most significant response would be quality. When included in the…
Should Food Safety Laws Apply to All Growers?
Dirk Dusharme @ Quality Digest
For most of us, food safety is a topic that, at best, only lurks at the edges of our brains. It rarely becomes something we really think about until we open up our refrigerator and try to figure out what’s growing in the back corner of the bottom shelf, or until we hear stories about people being…
Protecting Consumers from Poor-Quality Chinese Products
Mike Richman
Yes, it happened again. According to a recent Associated Press story, drinking glasses produced in China, featuring comic and superhero characters, have been discovered to contain extremely high levels of lead. Excessive amounts of cadmium were revealed in the glasses as well. This has been a…
This Year in Quality, Part One
A new year always brings new hope, new plans, and new perspectives. While looking ahead is the most direct route to progress, looking back is essential to understanding the present. After all, the past creates the consequences that will shape the future. With this in mind, the editors of…
Food Safety: Challenge or Opportunity?
Thomas R. Cutler
Food safety standards are becoming increasingly stringent. Although government legislation has long been implemented, your customers may be driving an even higher standard of food safety through the Global Food Safety Initiative (GFSI) or Safe Quality Food (SQF) Institute, which require third-…
When All Else Fails, Lower Your Standards
The QA Pharm
My definition of “specification” is rather simple: It’s a promise. Just like any other promise, you’d better be sincere when you make it and be able to keep it. Failure to keep a promise brings disappointment. Frequent failure leads to distrust. And consciously breaking a promise is nothing less…
Defined by Negation
Denise Robitaille
Election time is once again upon us. And, like a bumper crop of kudzu run amok, campaign ads have besieged local broadcasts with the tenacity of an unrelenting pestilence. My mailbox is equally stuffed with innuendo-laden campaign fliers. A horrific waste of paper. The malicious tone of the…
Happy World Standards Day
Mike Richman
Did you know that World Standards Day (being celebrated today) and Earth Day both began in the year 1970? How about the fact that Oct. 14 was chosen as the date because that was the day in 1946 when the delegates of what was to become the International Organization for Standardization (ISO) first…
Performing a Factory Audit in China: Know Your Objectives and Needs
Andrew Reich
Looking for a new factory to work with in China can be daunting. With pressures from poor rice production on the rise and labor throughout China unstable, more China-based manufacturers are closing shop every day. For these reasons I think it’s an opportune time to review the key aspects and goals…
Gap Analysis vs. Internal Audit vs. Pre-Assessment
Miriam Boudreaux
If you have ever wondered what the difference was between a gap analysis, an internal audit, or a pre-assessment, you might not be alone. When trying to figure out whether your company meets the requirements of a standard, such as one the International Organization for Standardization (ISO),…
Preconceived Notions Can Stifle Innovation and Sidetrack Audits
Denise Robitaille
Trepanning is the process of drilling a hole in the skull. It was practiced as far back as 10,000 years ago. Archaeological artifacts lend credence to the lore that the process was used by some cultures to expel evil spirits. Apart from that occult-ish application, the process has been used for…
AS9100:2009 Frequently Asked Questions
Robert Parsons
Finally, the long and arduous process that appears to be a requisite phase in the development of an international quality management system standard appears to be nearing an end. Though the AS9100:2009 and AS9101:2009 (checklist) have been available for quite some time, the aerospace industry has…
Savvy Compliance Strategy, Part III
Sal Lucido
In Part I and Part II of this series we discussed the benefits of using a closed-loop process for managing regulatory compliance called the “circle of compliance,” pictured in figure 1. I also showed how setting up key performance indicators (KPIs) that monitor performance to goals is a good way…
Growth Spurt Expected for Nuclear Power in the United States
Oriel STAT A MATRIX
The status of nuclear power in the United States is finally changing. As of last month, there were 18 proposals under review by the Nuclear Regulatory Commission (NRC) for 28 new units in 14 states. This renewed interest in building nuclear power plants can be attributed in large part to the…
Assessing Your Footprint on the Carbon Trail
Xia Enyu
Industrial organizations face numerous compliance regulations such as management system certification, information security, corporate social responsibility compliance, and limiting the content of hazardous substances in products. Now they can add carbon management to the list. This task is one…
Keeping Track of Those Old Records
Denise Robitaille
As the universe of quality management systems expands, it’s interesting to observe the increasing variables that constitute the concept of applicability. Let’s take maintenance of records as an example. ADVERTISEMENT Twenty years ago, the records that were kept and the method of keeping…
Savvy Compliance Strategy Part II—Checking Compliance
Sal Lucido
In Part I, “Savvy Compliance Strategy Can Improve GMP,” we took a high-level look at a process for automating regulatory compliance management. The closed-loop process starts with documenting your processes, followed by monitoring or checking that the processes are being followed. Next, you…
Laboratory Accreditation: Proving That What Glitters Is Gold
Standards Council of Canada
The Bre-X gold scandal that rocked the Toronto Stock Exchange (TSX) during the late 1990s forever changed the Canadian mining sector. When millions in pension dollars were lost due to fraudulent and falsified test data, investors around the world were outraged. It remains one of the most…
Standards: A Big Difference for Small Businesses
Thomas R. Cutler
There is no shortage of standards. There are standards that define how something should be made vs. those related to processes, such as ISO 9001. According to the International Organization for Standardization (ISO), standards that provide requirements or give guidance on good management practice…
Consumer Product Testing Rule Should Include Design Analysis
Gene Rider
Approximately three-fourths of product safety recalls in the United States are the result of some design flaw in the product rather than a manufacturing or other defect. Most violations of the U.S. Consumer Product Safety Commission (CPSC) “small parts” standard, for example, are the result of…

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