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Pull, Don’t Push: Designing Effective Feedback Systems
Knowledge at Wharton
It’s a commonly held belief, one that gets played out daily in organizations around the world: Employees who receive performance feedback are much more likely to improve their performance than those who don’t get feedback. But research tells us that it’s simply not true. Typically, performance…
When Zero Isn’t Zero: How to Handle Lower Detection Limits
William A. Levinson
Traditional statistical methods for computing the process performance index (Ppk) and control limits for process-control purposes assume that measurements are available for all items or parts. If, however, the critical-to-quality (CTQ) characteristic is something undesirable, such as a trace…
Respect As a Lean Agile Lens
Jim Benson
Respect is an abused word. Weak minds use it as a placeholder for fear. Weak egos will demand it up front. Weak hearts will use it to attach themselves to people of bluster, wishing they could be so outspoken. We could do with a few more conversations about respect. We can see here, sadly, that…
Less Wasteful Laser Cutting
Adam Conner-Simons
Laser cutting is an essential part of many industries, from car manufacturing to construction. However, the process isn’t always easy or efficient. Cutting huge sheets of metal requires time and expertise, and even the most careful users can still produce huge amounts of leftover material that go…
NIST Radioactivity Measurements Get the Ball Rolling for New Cancer Therapies
Denis Bergeron
From the earliest days of radioactivity research, radiation and cancer therapy have gone together like peas and carrots. But Zach Levine covered peas and carrots in an earlier blog post, so I will focus on radiation and cancer therapy. Shortly after Wilhelm Röntgen discovered the high-energy…
U.S. Weights and Measures: Measuring Up to the New Normal
Elizabeth Benham
Each year during national Weights and Measures Week (March 1 to 7), we celebrate the contributions made by the weights and measures community to ensure accuracy and fair competition in commercial transactions based on weight or measure. This year’s theme, “Measuring Up to the New Normal,” was…
Taking a Qualitative Approach to a Data-Driven Market
Nate Burke
Undeniably, the power of data is unmatched. With an abundance of data collection opportunities available online, and with an increasing number of businesses taking them, the potential and value of such information is richer than ever before. And businesses are benefiting. Particularly where data…
Customers Want ‘The Second Shot!’
Chip Bell
I was fortunate enough yesterday to get my second Covid-19 vaccine. It was a giant relief, one that more than compensated for 24 hours of arm soreness. It was the peace of mind that, despite vaccine shortage or administrative challenges, I am now protected—at least 95 percent. The feeling of…
Are You A Role Model Leader for 2021?
Harry Hertz
Untitled Document This past year has seen greater change in the work environment than any year in my recollection (and that is quite a few years). It was a year of many challenges, brought on by a global pandemic and a renewed and needed social consciousness. The past year also created many…
Robust and Flexible Robotic Automation in Logistics
Silke von Gemmingen
The global pandemic has radically impacted the supply chain and logistics industry, making the need for robotic automation more urgent than ever. With more than 70 percent of labor in warehousing now dedicated to picking and packing, numerous companies are gradually investing in logistics…
SMART Goals, Part 1
Mike Figliuolo
When you set goals, I suggest you try to set SMART ones. SMART is an acronym. It stands for specific, measurable, achievable, relevant, and time bound. These are the key characteristics of a good goal. Now there are multiple versions of SMART out there, but they all get to the same thing: creating…
Diversity in STEM Careers
Ryan E. Day
With a hashtag of #WomenInScience, the United Nations kicked off its sixth annual International Day of Women and Girls in Science assembly. A short post on the BoldData website seems to suggest the STEM business sector may not have gotten that memo. The unwomen.org prefaces the Feb. 11, 2021,…
Relationships As a Lean Agile Lens
Jim Benson
When we work together, which we all do, everything involves relationships. People request work from other people... that is a relationship. People take jobs that involve bosses and structure... those are relationships. People form teams to get specific types of work done... again, relationships.…
A Postmortem on Product Management
Ayman Jawhar
Product management as we’ve known it up until now—as a limited function or role—is effectively dead. However, viewed as a culture, product management is thriving. I predict “product culture” will be central to the future of work in digital economies. Yet knowledge workers, executives, and business…
Don’t Quit... at Least Not Yet
The Un-Comfort Zone With Robert Wilson
When I was 13, I had dreams of being a rock and roll star. For my birthday, I asked my parents for a guitar, and lessons to play it. My parents hired a staid instructor, and I was uninspired by the folk tunes she was teaching me. She was clueless about Led Zeppelin, Aerosmith, Kiss... even Black…
Food Safety Management System Certification Schemes, Highly Effective, But… What a Bunch of Them!
Esteve Garriga
There are many important issues to be considered in the food industry, such as consumer tastes, environmental impact, and economic aspects, but the most important is food safety. Although current food safety management system (FSMS) certification schemes around the world are highly effective, I…
Pandemic Makes Plain the Need for Manufacturing Workforce
Mark Schmit
During the Sept. 18, 2020, session of the “National Conversation with Manufacturers,” our three West Coast manufacturing leaders on the panel kept coming back to their critical need for skilled workers. The conversation was one in a series of 11 virtual listening sessions hosted by the National…
Bendable Concrete and Other CO2-Infused Cement Mixes Could Dramatically Cut Global Emissions
Lucca Henrion, Duo Zhang, Victor Li, Volker Sick
One of the big contributors to climate change is right beneath your feet, and transforming it could be a powerful solution for keeping greenhouse gases out of the atmosphere. The production of cement, the binding element in concrete, accounted for 7 percent of total global carbon dioxide emissions…
What Are Lean and Six Sigma? Part 3
Gregg Profozich
Welcome to the third installment of our series on lean and Six Sigma. As we saw in the first article, lean and Six Sigma are complementary continuous improvement methodologies that reduce the overall waste and variability, respectively, in production processes. The second article went into some…
Is Your Company Culture a Thermostat or Thermometer?
Jason V. Barger
Too many teams and leaders operate in thermometer mode. Without clarity of the type of culture they are trying to create and leaders they need to be, the culture they end up experiencing is purely reactionary. The temperature just goes up and down, depending on who is in the room or what is…
What Is Your True Cost of Quality?
James Wells
When is a product “good enough” to accept? This is the classic challenge of quality. High customer expectations demand that suspect products be thoroughly scrutinized and a high standard set for their release. Customers expect this, and quality staff strive to achieve it. The other side of the tug…
The Cost of Bored Industrial Engineers
Andrew Schutte
Industrial engineers design, develop, test, and evaluate integrated systems for managing industrial production processes. Functions include quality control, human work factors, inventory control, logistics and material flow, cost analysis, and production coordination. These and other facets are…
Are Leaders Who Coach Lazy?
Jennifer V. Miller
As the parent of two teens, I’ve become quite accustomed to the Eye Roll. This ocular straining happens most often when I request that a previously agreed upon task be completed by said teen. Me: “Hey, it’s time to empty the trash. Trash pick up is tomorrow.” Teen: “Ugh,” with a healthy helping of…
Participative Relationships: Co-Creating the Experience With Customers
Annette Franz
In 2019, I wrote about a marketing phenomenon that I kept hearing about, that customers are in control, that they have all the power. I never felt like that was right. In that post, I wrote: “So, when you see those headlines about customer control and customer power, what are they really talking…
Benefits of Workflow Automation in B2B E-Commerce
Yoav Kutner
Like business-to-consumer (B2C) e-commerce, business-to-business (B2B) e-commerce allows customers to purchase parts and supplies via an online portal. The difference is that in B2B e-commerce, both the customers and suppliers are businesses, and the customers may or may not be the end users of the…

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