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Using Ultrasound to Locate Low Level Leaks in Heat Exchangers
Ultrasonic leak detection has been used for a variety of applications ranging from energy reduction by locating compressed air leaks to quality assurance inspections, such as locating wind noise and water leaks in automobiles. The secret to success is to understand the nature of what type of leak…
Automated Inspection and Gauging Improves Quality and Reduces Cost
Phillip Smith
Automated inspection and gauging systems can help companies to improve overall product quality and grow their business while reducing manufacturing costs, helping them to become more competitive in this difficult business climate. Whether they are producing automotive, medical, consumer, or…
The Engine and Fuel of Quality Improvement
Davis Balestracci
“I suffer simultaneously from amnesia and déjà vu. I have the feeling that I keep forgetting the same thing over and over again.” —Steven Wright (surreal comedian) It all seems so logical, doesn’t it? Focus on processes, improve your organizational decision making through utilizing quality…
Photogrammetry and 3-D Assembly
Gary Johanning
Three-dimensional (3-D) assembly refers to the use of high-accuracy, in-place, 3-D coordinate measurement devices for the digital assembly of parts. This process is often referred to as computer-aided manufacturing (CAM) or gaugeless manufacturing. Whatever the name, 3-D assembly is replacing…
Large-Scale 3-D Metrology Highlighted at Upcoming CMSC
Dirk Dusharme @ Quality Digest
Investing in capital equipment always involves an analysis of the return on investment (ROI), but never as much as during a recession. The question this year is often, "Our company is already tightening its belt, is this equipment going to help us save a lot of money in a relatively short time…
Riding the Wave to Green Certification
Thomas Hinton
There’s a new wave of environmental consciousness rolling across the landscape of U.S. business. In certification circles, we refer to it as the Green Wave. But companies are discovering that going green isn’t easy, and getting green certified is even tougher. Research data from the American…
Advances in Measurement Tools: Portable CMMs
Robert Sanville
There are several different tools available for the measurement and inspection of parts and products. The specific application often determines the best choice as each tool has its own benefits and drawbacks. Over the years, these tools have become more advanced to keep up with improved quality…
Made in America: Still on Top of the Manufacturing Game
The conventional wisdom is that the United States no longer produces much. The notion that globalization has dealt a fatal blow to the U.S. manufacturing sector is a widespread one. It has become common to hear people declare that "everything is made in China!" Not only do most believe the United…
Data Analysis—10 Key Questions and Reasons
Peter J. Sherman
It is widely known among quality and process improvement practitioners that the lack of a clearly defined scope or charter is perhaps the leading cause for projects not getting started or completed on time and within budget. What are other causes? From my experience, the No. 2 cause for restarting…
The Wisdom of David Kerridge—Part 2
Davis Balestracci
Click here to read part 1 of this series. Analytic statistical methods are in very strong contrast with what is normally taught in most statistics textbooks, which describe the problem as one of “accepting” or “rejecting” hypotheses. In the real world of quality improvement, we must look for…
“The Magic Quality Pill”
David C. Crosby
Long before Six Sigma; long before SPC; long before ISO, TQM, TQC, ZD, and Mil-Q-9858A there were quality products. Quality meaning both goodness and defect-free. Look at furniture made around the time of the America Revolution. It was excellent. Fine inlay, precision joints, superior finishing.…
The Power of Observation, Part 2
James Odom
In “The Power of Observation—Part 1,” we learned that a good portion of problem solving should be devoted to a thorough understanding of what’s going on before any corrective action steps are taken. In many cases, too much time is spent on proposing various solutions before the problem has been…
Service Quality: How to Sell Air!
The New Yorker magazine featured a cartoon showing a discussion between a salesman and his sales manager. The despondent salesman asked, “I know you’re always telling us to sell the sizzle and not the steak, Mr. Bollinger, but just what is the sizzle of a 90º elbow, flexible-copper fitting?”…
Laser Scanning Boosts Speed of Rapid Manufacturing
Larry Carlberg
You have a carefully crafted clay prototype made by a top design artist. Each detail is exquisite and you want to make sure every last one is molded into the finished article. Contact measurement isn't an option, because the piece is too complex and too malleable for touch probes. You need…
Electronic Quality Management Systems Are Worth the Money
Steve Arbogast
It can be extremely difficult if not impossible to have an antiquated, document or paper-based quality management system (QMS) work for a company. To possess, build, and support this type of management system burdens the organization. On the other hand, a QMS that is electronic, linked, or…
Why Did Training Within Industry Die in the United States?
Mike Micklewright
Mike Micklewright's pun of the month (we can only hope there is just one) Question: When Potsie and Fonzie tried to trick Richie into handing over his date to Ralph Malph in exchange for a better looking girl, what did they call the deal? Answer: A Ponzie scheme. Training within industry…
The Changing Face of the Workplace
Bill Kalmar
As I listened to South Carolina Governor Mark Sanford struggle through tears and sobs as he described his sordid, illicit affair with a woman from Argentina, I concluded that he must have been listening to the new Kenny Chesney song “Out Last Night” with these opening words: We went out last…
Good Limits From Bad Data
Donald J. Wheeler
Some authors recommend that you have to wait until you have the range chart “in control” before you can compute the limits for the average chart or the X chart. Why this is not true will be the subject of this column. To illustrate the issues we will once again use the NB10 data. The 100 values are…
Quality Semantics—Name It What It Is
Laurence Finley
  One of the earliest quotes I remember from a general manager: “If my manufacturing manager and quality manager weren’t at each other’s throats, then I would be concerned.” At the time, as a young graduate mechanical engineer acting a quality control manager for a small aerospace firm, I thought…
The Devil’s Advocate Problem-Solving Approach
H. James Harrington
I often get assignments at organizations where I am required to take aside a group of people, either within the building facility or off campus, to focus on issues or problems. Typically these groups spend a considerable amount of time to summarize and present a well-defined problem. The next step…
Niagara Transformer Embraces Cultural Change to Improve Efficiency
Niagara Transformer is a supplier of transformers that meet the most demanding applications. It has a tradition of supplying transformers for unique applications with unusual specifications and requirements. As an industry leader, Niagara Transformer has successfully completed several quality…
Elephant in the Room: Reinventing our Business Management Governance System
Forrest Breyfogle—New Paradigms
Organizations have gained much in process improvement from implementing lean practices and Six Sigma projects. However, these efforts did not prevent our financial crisis from occurring. Lean Six Sigma, total quality management, and other process improvement methods have helped organizations…
The Wisdom of David Kerridge, Part 1
Davis Balestracci
This is an expanded version of an article that Balestracci wrote for Quality Digest in December 2007.  --Editor I discovered a wonderful unpublished paper by David and Sarah Kerridge several years ago (Click here to get a pdf). Its influence on my thinking has been nothing short of profound. As…
Seven Steps to Reducing Failure and Cycle Time
William A. Kappele
US Synthetic manufactures high quality polycrystalline diamond compacts (PDCs) used in drilling for oil and natural gas. PDCs are manufactured with a sintering process that fuses premium saw-grade industrial diamond crystals under a heat of approximately 3,000 degrees Farenheit and a pressure of…
Reverse Engineering a Blimp Fan Blade
Geomagic
Besides the fact that it flies, an airship—better known as a blimp—has about as much in common with other aircraft as a whale has with fellow sea creatures. Among a blimp’s unique design elements are custom fan blades used to cool its engine. The fan blades were especially problematic for…

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