Featured Product
This Week in Quality Digest Live
Quality Insider Features
Dustin Poppendieck
We need to ensure that the formaldehyde concentrations measured by manufacturers and labs are accurate
Heather Thompson
Want to be part of FDA’s SaMD precertification program? Get your QMS up to par.
Matt Kunkel
Positive steps toward data security
Jennifer Chu
Its extendable appendage can meander through tight spaces and then lift heavy loads
ISO
Standards under development seek to make AI practical for more settings

More Features

Quality Insider News
High-speed Microstar platform takes advantage of infinite positioning and autonomous measuring of the Renishaw system
Serving as a Baldrige examiner—an unparalleled professional development experience
Facilitates complete automation of the additive manufacturing process chain
Floor symbols and decals create a SMART floor environment, adding visual organization to any environment
Awards to be presented March 24, 2020, at the Quest for Excellence Conference, in National Harbor, MD
Leader in workplace productivity introduces document automation product
Performs quick and efficient inspections of cylindrical gear tooth profiles in a production environment
Three sculptures selected: Auguste Rodin’s Hanako and Head of Balzac, and Julio González’s Mask: Reclining Head
High-accuracy measurements at all test loads up to 0.5%

More News

Julia M. Rahn Ph.D.

Quality Insider

Were Your Flubs Foreseeable or Not?

What we can learn from the difference between errors and mistakes

Published: Thursday, July 30, 2009 - 15:30

A

debate exists as to whether making an error is the same as making a mistake. In baseball, it's an error if a fielder misplays a ball in a way that allows a batter or base runner to reach one or more additional bases, when such an advance should have been prevented given ordinary effort by the fielder. The fielder made an error. He misjudged the speed, direction, or height of the ball coming at him.

While errors are tabulated at every game, some legendary mistakes show a profound difference between errors and mistakes. Pete Rose will never be in the Baseball Hall of Fame even though he was considered one of the best players in baseball history. Rose was found to have bet on baseball while he managed the Cincinnati Reds. This mistake led to him being banned from professional baseball and his legacy as a truly great player forever tarnished.

An error is made when a person’s perception, judgment, skill acquisition, and development is at fault. A mistake, however, happens when a person acting out a particular behavior knows that the action is illegal, unhealthy, and is related to other negative consequences. If you are truly playing your best game, whether it be on the field, in the boardroom, or selling on the street, and an error occurs causing you to lose the ball, a contract, or a sale, you can reevaluate your position and see what you could have improved upon to reach your goal. On the other hand, if you are consciously trying to get ahead by fudging numbers and lying, these mistakes will result in very negative consequences.

While, lying and cheating are certainly mistakes that get individuals into significant trouble and hardship in the workplace, there are smaller mistakes people make daily at the office that are just as bad:

  • Procrastinating
  • Having “just one more” cocktail at Friday’s happy hour
  • Dealing with your anger passive-aggressively
  • Eating three cookies instead of one
  • Padding the expense account (also illegal)

 

Errors have to do with human judgment and perception. When you make an error, you don't believe or know at the time that the action in question will end with negative results. A baseball outfielder certainly doesn’t know he is going to miss the ball, in fact he most likely believes he will make the catch and throw a runner off base. Business owners and managers are not making a mistake when they hire someone after an interview who does not work out. Staff members are not making a mistake when they wrongly estimate how long a job takes and the results add to the cost of a project.

Everyone makes errors. The bright side is that everyone can learn from their errors to decrease the chance of making them again. Learned lessons are the antidote to making new errors while a mistake is just a mistake, and all consequences are a personal responsibility and liability.

Many people lump errors and mistakes in the same pile. If they make an error they either blame themselves, or others, or try to deny that it happened. When this happens no new learning occurs and the chance of making the same error increases. In fact, denial and blame lead to increased feelings of shame, anger, and anxiety. These negative feelings are the exact emotions that impair our judgment and perceptions, which in turn increase the likelihood of future errors.

How to Handle Errors:

Breathe
Reflect
Plan
Practice

The best way to handle making an error is to first remember to breathe once an error has been found. You need all of your possible resources to figure out what happened and to create a new plan of action, and a sufficient amount of oxygen to your brain will greatly support your efforts.

Next, you need to reflect on what happened. Just look at the facts, no blame or shame needed.

Decide where the error occurred, and then devise a plan of action that will rectify the situation and help prevent such an error in the future.

You also must remember that an error may have occurred because you were playing in new territories. A new salesperson for example, will have to learn many new skills to be successful at sales. A human resource employee will have to conduct many interviews until their perception and the process results in few errors. You need help when errors are the result of insufficient knowledge and skill development. Luckily, there are plenty of instructors, mentors, and fellow colleagues to consult with to develop a new plan.

In the end, the new plan will require practice to improve your skills. Practice doesn’t make perfect but it sure helps in developing new skills.

No one likes to make errors but isn’t it reassuring to know that an error is not the end of the world? Baseball teams still win the World Series, businesses continue to generate a profit, and relationships stay intact even when errors have been made. Errors remind us that we are human beings who have the opportunity to improve our skills, increase of profits, and enjoy life to the fullest was we continue to live and learn.

Discuss

About The Author

Julia M. Rahn Ph.D.’s picture

Julia M. Rahn Ph.D.

Julia M. Rahn, Ph.D., is a clinical psychologist and founder of Flourish Studios—a multifaceted learning center. In addition to running Flourish Studios and working individually as a therapist with her clients, she is a speaker and consultant.