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Servant to the End
Bill Kalmar
Every now and then an unexpected encounter with an unknown person can affect your thought processes and make you rethink your own mortality. Such an incident occurred several weeks ago at a Panera Bread store in Chesterfield, Missouri, a suburb of St. Louis. It was on this day that my grandson,…
Your World Is Not Red or Green
Rip Stauffer
I recently closed the doors of my own consulting company on the prairie in Minnesota and headed back into the wild, wacky, wonderful world of larger consulting groups, joining a group in Northern Virginia. One of the consequences of that transition was that I was unable to meet a couple of speaking…
America’s Oldest Gothic Architecture Standing Straight and Tall
API Services
This past month API Services and New River Kinematics teamed up for a historic preservation project at St. Luke’s Church and Museum in Smithfield, Virginia. Together, they provided a full building scan and collected point cloud data to keep records for the church and its ongoing restoration. For…
Charleston Police Fight Crime Using Predictive Analytics
IBM
The Charleston Police Department in South Carolina is working with IBM to assist the city’s more than 400 police officers to more accurately evaluate and forecast crime patterns. The department is using predictive analytics software to better allocate its resources and identify criminal hot spots…
4-D Computed Tomography Captures Movement Over Time
Four-dimensional computed tomography, or 4-D CT, is the latest development in the realm of industrial X-ray inspection for the nondestructive testing industry. In the simplest of terms, 4-D CT is a 3-D X-ray computed tomography process that captures movement over a period of time. Like most other…
Is the Glass Half-Full?
Akhilesh Gulati
An optimist would say a glass is half-full, while a pessimist would say it’s half-empty. Someone with a mind for physics would say, “The volume of this cylinder is equally composed of a colorless, odorless liquid and a colorless, odorless gas. Thus, the cylinder is neither full nor empty.” With…
NIST Imaging Improves Medical Scanners
NIST
A powerful color-based imaging technique is making the jump from remote sensing to the operating room—and a team of scientists at the National Institute of Standards and Technology (NIST) have taken steps to ensure it performs as well when discerning oxygen-depleted tissues and cancer cells in the…
Eight Ways to Be a Better Customer
Ron Kaufman
You start your morning running late and sprint into your local coffee shop for your morning cup of joe. As you breathlessly place your order, you notice the barista doesn’t smile at you. She utters a flat, “Here you go” as she hands you the steaming cup. “Why didn’t she put the cardboard sleeve…
Take a Hologram to Lunch
Taran March @ Quality Digest
Right, let me get this straight. The uncomfortable process of air travel, bad enough with its crowding, overpriced food, and seating melees, will soon be intensified by a new airport humiliation: asking a hologram for help. And we think old ladies are odd talking to their cats. Beginning next…
Bayes, Profit, and You
Steven Ouellette
Why is improving quality so important? Why not spend our money on something else in the business? I know it seems a little odd to ask this, especially to readers of Quality Digest, but could those not initiated into the mysteries of the quality gurus be right? Is getting it “out the door” the only…
Establishing a Patient Safety Culture, Part One
Mary Beth Edmond, Jonathan Flanders
Ensuring patient safety is one of the most vital and challenging roles in health care. Public reporting of preventable medical errors has forced hospitals to report their medical error numbers accurately and to improve the quality of care. Organizations such as the Institute of Medicine recommend…
When Building Trust, Avoid These Six Behaviors
Timothy F. Bednarz
One of the pillars of leadership is developing and fostering a deep sense of mutual workplace trust. One of the problems facing organizations is a simple lack of trust between employees and their managers. For managers to experience successful growth and positive results in their respective…
FDA Deserves Better Treatment
Patrick Stone
Speed up approval for new health care products and minimize a major drug shortage. Sounds good so far, right? Let’s hope lawmakers get this right with a new bill designed to speed delivery and avert shortages of life-saving medicines. Throughout the Food and Drug Administration’s (FDA) history,…
What Is Advanced Manufacturing?
Bruce Hamilton
I am looking for some help to answer this question: What is advanced manufacturing? Seeking illumination, I recently attended a presentation offered through the Connecticut Center for Advanced Technology (CCAT), a nonprofit corporation with a mission not unlike that of GBMP: “To apply innovative…
ISO 9001: Conspicuous by Its Absence
William A. Levinson
People often ask for examples of benefits from implementing ISO 9001-compliant quality management systems (QMS). Such examples are often difficult to provide, at least in terms of immediate results. The reason is that the effects of ISO 9001 and its automotive counterpart ISO/TS 16949 are largely…
The Portable Skill Set
Vickie L. Milazzo
For many college graduates, the slowly recovering economy has made that first step into the real world a real doozy. The bottom line is that many grads are lucky to find any job, let alone a job that pays what they hoped they’d be making right out of college. The Associated Press reports that 53.6…
DOE to the Rescue
Gorur N. Sridhar
Story update 6/18/2012: A couple of confusing references to Taguchi methods were removed. During new product development, computational fluid dynamics (CFD) is often used in the design stage to simulate such things as the effect of air flow on cooling. The problem with CFD is that it can take a…
Where Have All the Certifications Gone?
Umberto Tunesi
Back in the early 1990s, there was a saying, loudly heralded by one global registrar: “Certify your company, and the export markets will open their doors to it.” Well, the actual wording was a bit more rude, to get the message across to small companies. I guess this slogan still holds true,…
Can Products in Your Home Be Dangerous? Absolutely!
Stanley H. Salot Jr.
Editor’s notes: The HSF Mark was inadvertently truncated on the issue of Quality Digest Daily released on Tuesday, June 12th, 2012. The full and complete logo can be found below. Author Stan Salot will be the guest this week on Quality Digest Live, airing Friday, June 15, at 11 a.m. Pacific. We…
Choosing the Right Quality Tool for the Job
Ryan E. Day
“Stop!” Our shop’s trade-school intern froze in mid-swing. A 5-lb hammer clutched in his right hand, he was attempting to disassemble a spindle unit from a late model Mazda. More than likely, our newbie would have ruined the spindle in the process. I suggested he would be better served using a…
Corporate Giving Continues to Grow in Dollars and Sophistication
The Conference Board
The first analysis of 2011 corporate giving data, the most recent data available, reveals a majority of corporations worldwide have increased their giving year over year. According to the annual Corporate Giving Standard (CGS) survey, conducted by the Committee Encouraging Corporate Philanthropy (…
Closed-Loop Quality Management Minimizes the Cost of Quality
Donald Jasurda
Quality itself is no longer a differentiator among manufacturers. High quality is expected and achievable. With enough time and money, any manufacturer can produce a high-quality product. The focus of manufacturing quality has shifted to a discussion about the cost of quality and how to manage it.…
From Idea to Ideal
The word kanban means “sign” or “signboard” in Japanese and is often used in conjunction with lean or just-in-time principles for scheduling and manufacturing. Kanban is a “pull” system, whereby product, parts, or inventory move forward based on customer demand, thus eliminating inventory, waste,…
Exploding the Myths of Manufacturing
MIT News
The manufacturing sector, its advocates note, is burdened by negative stereotypes. Outsiders often mistakenly think that manufacturing consists of jobs that are “dumb, dirty, and dull,” as MIT President Susan Hockfield said during a recent conference on the subject. Many people also view…
A Corrective Action Request for Quality Acronyms
Miriam Boudreaux
So, you think you’ve got them all figured it out, and then, bam! Somebody else comes up with a new quality acronym to throw you off your game. But don’t give up too soon. Acronyms are confusing, but they all boil down to continual improvement. The trick is to decide, along with your company, which…

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