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Rethinking the Obvious

How data analysis and diagrams can upend conventional wisdom

Patrick Runkel
Thu, 03/21/2013 - 09:51
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Has this happened to you? You organize a brainstorming session to analyze your process. At the kick-off meeting, several people sit with arms crossed, lips pursed, eyes cast downward. Frequently, they’re the ones who’ve worked at the process for

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“Here we go again. Wasting time to prove the obvious,” their faces say. “I’ve done my job for years. You’re not going to show me anything I don’t already know.”

Yet you bravely push forward. Every now and then you see a couple people roll their eyes. “When can I get back to my desk and do some real work?” they seem to implore.

It’s a bit daunting to face down smart, experienced skeptics. Their in-depth, hands-on knowledge—which they’ve painstakingly pieced together over the years—is indeed impressive, profound, and invaluable. More often than not, they know a lot more than you do.

Make no mistake: You want (and desperately need) them on your team.

 …

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