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More Certainty About Uncertainty(?)
There’s an amazing amount of information available about what uncertainty is and how to specify it. If I understood it completely, I would become a consultant and stop writing this column. In spite of that, this column may shed some light on this increasingly popular, and misunderstood, topic.…
Updating Connecticut’s Technical High School Program
(CNC Software Inc., Educational Division: Gig Harbor, Washington) -- Connecticut manufacturers and community colleges have requested that graduates of Manufacturing Technology programs within the Connecticut Technical High School System be well versed in computer-aided manufacturing (CAM). A…
Metrology Equipment Donated To University
From left to right: Mark Fridman, marketing manager at Mark-10 Corp., Anurag Purwal, Ph.D., and Yu Zhou, Ph.D., of Stony Brook University (Mark-10 Corp.: Copiague, New York) -- Mark-10 Corp. has donated more than $25,000 worth of force and torque test…
Visual Thinking
Since one of the pillars of lean thinking is the visual workplace, why hasn’t problem solving in the workplace been taken to the visual level? Flowcharts are popular visual tools that can show what’s currently happening, what could be happening, or what should be happening—a great opportunity to…
The Latest in Lean: Training Within Industry
Donnelly Custom Manufacturing of Alexandria, Minnesota, a short-run injection molding company, knows that proper training is vital to productivity and quality. Still, using traditional methods, training at Donnelly was taking longer than desired and employees often weren’t retaining enough of what…
Empowerment Without Backup
E mpowering people is a cool idea. Giving individuals authority and responsibility has many benefits. It fosters accountability and communicates confidence. It avails people the opportunity to contribute in a manner that allows their voices to be heard. They experience the self-satisfaction of…
UCIS Technical Subcommittee Receives Unified Coverage Database
(Mentor Graphics: Wilsonville, Oregon) -- Mentor Graphics has announced the donation of its Unified Coverage Database (UCDB) specification and application programming interface (API), which manage all coverage data from multiple tools, to Accellera’s Unified Coverage Database Interoperability (UCIS…
October Conference to Spur Bioscience Innovation
(NIST: Gaithersburg, Maryland) -- The National Institute of Standards and Technology and the University of Maryland Biotechnology Institute (UMBI) will cosponsor an international conference on “Accelerating Innovation in 21st Century Biosciences: Identifying the Measurement Standards and…
Virginia Helps Afghanistan Regulate Metrology Standards
(VDACS: Richmond, Virginia) -- As gas prices have risen in the United States, so have complaints about gasoline pumps. Employees with the Virginia Department of Agriculture and Consumer Services (VDACS) have been particularly busy responding to complaints, as well as inspecting weighing and…
American Management
In the 1990s the theme seemed to be, “Don’t compete against your competitors, buy them and compete with yourself.” It appeared that every company was merging with another. To their stockholders, companies pitched, “We’re going to buy company XYZ and increase economy of scale for both companies and…
New IT and Software Standard
(ISO: Geneva) -- Organizations wishing to apply the quality management requirements of ISO 9001 to the acquisition, supply, development, operation, and maintenance of IT systems and related support services now have a valuable tool in ISO/IEC TR 90005, “Systems engineering—Guidelines for the…
Quality Compass Details Health Plans' Performance
(NCQA: Washington) -- Data on clinical performance and patient experience for more than 85 million Americans enrolled in more than 400 commercial health plans are now available from the National Committee for Quality Assurance. NCQA’s Quality Compass, the United States’ most widely used database of…
ANSI 2008 Leadership and Service Awards
(ANSI: New York) -- The American National Standards Institute recently announced the recipients of its 2008 Leadership and Service Awards, who have been recognized for significant contributions to national and international standardization activities, as well as an ongoing commitment to their…
ASQ Awards 2008 Freund Scholarship
(ASQ: Milwaukee, Wisconsin) -- The American Society for Quality recently awarded its 2008 Richard A. Freund International Scholarship to Amar Thiraviam, in Daytona Beach, Florida. This $5,000 scholarship, named after a past ASQ president, supports a quality professional’s graduate studies.…
2008 EFQM Excellence Award Finalists
(EFQM: Brussels) -- EFQM, a nonprofit membership foundation headquartered in Brussels, has announced the 11 finalists of the EFQM Excellence Award 2008. From this list of finalists, the award and prize winners will be named on October 28 in the Musée du Louvre at EFQM’s award dinner in Paris. The…
Surgical Errors Cost Nearly $1.5 Billion Annually
(AHRQ: Rockville, Maryland) -- Potentially preventable medical errors that occur during or after surgery may cost employers nearly $1.5 billion a year, according to new estimates by the Department of Health and Human Services' (HHS) Agency for Healthcare Research and Quality (AHRQ). In a study…
Medicare Quality Reporting
(CMS: Baltimore, Maryland) -- The Centers for Medicare and Medicaid (CMS) announced payment of more than $36 million in bonus payments to many of the more than 56,700 health professionals who satisfactorily reported quality information to Medicare under the 2007 Physician Quality Reporting…
Coaches Use Business Lessons to Train Olympic Athletes
(ASQ: Milwaukee) -- While athletes from around the world prepared to spotlight their exceptional physical skills in the 2008 Beijing Summer Olympics, behind the scenes Olympic coaches are taking a new approach to building a winning performance. They’re turning to business improvement methods that…
WCBF’s Six Sigma CEO of the Year
(WCBF: Chicago) -- The Global Six Sigma & Business Improvement Awards, organized by WCBF, has announced that Mark Pigott, chairman and CEO of Bellevue, Washington-based PACCAR has been named the winner of its prestigious Six Sigma and Business Improvement CEO of the Year Award. Six Sigma…
Two New British Guides to Statistical Process Control
(BSI Group: London) -- All tasks encountered at work involve a process, some more complex than others. The output of many processes is often dependent on multiple inputs. Are you sure that the output is the best that your process can achieve?  Could the output be improved by adjusting some of…
Six Sigma and Leadership
When organizations decide to deploy a Six Sigma initiative, there are several foundation stones required for a successful venture. One of those building blocks is leadership. From executive-level support to assigning champions and choosing the right projects, leadership is critical for Six Sigma…
Do Your Homework Before You Choose a Hospital
Choosing a hospital that scores well on quality can make it easier and safer for you to recover from a serious event, such as heart surgery, or a routine one, such as having a baby. Doing a little homework before you choose a hospital can do more than give you peace of mind. As a physician, let…
No Practice, No Skill.
Remember way back when you knew Newton’s Third Law, how to do long division, how to solve quadratic equations, and the difference between mean, mode, and median? As quality professionals, we’ve probably all had to learn these basic concepts at some point in our careers. Do we remember them? While…
New Edition of Standard on Currency Codes
(ISO: Geneva) -- The seventh edition of the ISO International Standard for currency codes has just been published. ISO 4217:2008—“Codes for the representation of currencies and funds,” is the only worldwide, multi-industry, standardized currency code. “Information interchange on an international…
Standards Help to Ensure Quality Continuing Education Programs
(ANSI: New York) -- Continuing education programs are growing in popularity as employees in a variety of industries work to keep up with new technologies and business strategies. According to a report released recently by the U.S. Department of Education’s National Center for Education Statistics,…

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