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ISO Standard on Beach-Safety Flags and Water-Safety Signs
(ISO: Geneva) -- ISO 20712 standard answers the need to standardize a system for giving safety information related to aquatic activity that relies as little as possible on the use of words to achieve understanding. Water-safety signs and flags can be invaluable aids in bringing people’s attention…
ASQ Executive Director Gets CESSE Leadership Award
(ASQ: Milwaukee) -- Paul Borawski, American Society for Quality (ASQ) executive director and chief strategic officer, was recently awarded the Council of Engineering and Scientific Society Executives (CESSE) Leadership Award. The award was presented at the CESSE Annual Meeting in Detroit, July 15–…
ANSI Wants to Accredit Crane Operator Certification Programs in California
(ANSI: New York) -- In the state of California, crane operator certification bodies are required to be accredited by a California Division of Occupational Health and Safety (Cal/OSHA)-approved accreditation body. The American National Standards Institute (ANSI) Personnel Certification…
ISO/IEC Standard Offers Office Equipment Guidelines
(ISO: Geneva) -- Have you printed your bus schedule today? Sent an e-mail? Made an online payment? At a time when information and communication technology (ICT) is becoming increasingly critical for fulfilling everyday tasks at home and at the office, an ISO/IEC standard will ensure that the…
I Attract Poor Service
To illustrate how out of place he sometimes felt, comedian George Gobel once remarked, “Have you ever felt that the whole world was a tuxedo and you were a pair of brown shoes?” When it comes to good customer service I sometimes feel like those brown shoes. Poor service seems to find me, as though…
Preparing for ISO 13485 Certification
The International Organization for Standardization has developed more than 17,000 international standards on numerous subjects. For medical device companies, the most important of these standards is ISO 13485, which provides internationally recognized guidelines pertaining to quality management…
Stand Out From the Crowd
In the world of marketing and branding, sticking out like a sore thumb isn’t necessarily bad, advised brand innovation specialist Chandran Dharmarajan, a co-founder of I-morph, a marketing innovation consultancy based in Singapore. Dharmarajan, who worked for more than a decade with Unilever in…
FDA Early Stage Clinical Drug Development
(FDA: Washington, D.C.) -- The U.S. Food and Drug Administration (FDA) issued a final regulation that makes early phase-1 clinical drug development safe and efficient by enabling a phased approach to complying with current good manufacturing practice (CGMP) statutes and FDA investigational…
Quality-by-Design Pilot Program
(FDA: Rockville, Maryland) -- The Food and Drug Administration is seeking volunteers from pharmaceutical companies to participate in a pilot quality-by-design (QbD) program. The purpose of the program is to gain more information in the areas of chemistry, manufacturing, and controls, and to…
Process Revision for Drug Response Applications
The U.S. Food and Drug Administration (FDA) is revising the way it communicates to drug companies when a marketing application cannot be approved as submitted. Under new regulations that govern the drug approval process, FDA's Center for Drug Evaluation and Research (CDER) will no longer issue…
FDA Food Protection Plan Shows Significant Progress
(FDA: Washington, D.C.) -- The U.S. Food and Drug Administration’s “Food Protection Plan Progress Report,” in conjunction with the “Interagency Working Group on Import Safety Action Plan Update,” shows significant areas of activity to further improve the safety of America’s food supply since…
Top Four Activities to Prepare for ISO 13485 Certification
The International Organization for Standardization has developed more than 17,000 international standards on numerous subjects. For medical device companies, the most important of these standards is ISO 13485, which provides internationally recognized guidelines pertaining to quality management…
Do Standards Make a Difference?
(ANSI: New York) -- Two months remain for the nomination of documents that will be included in this year’s survey of Standards That Make a Difference. First organized by the American National Standards Institute (ANSI) in 2002, the survey compiles information about standards that are “making a…
ISO Book+CD on Management Standards
(ISO: Geneva) -- The International Organization for Standardization has published a combined book and CD giving organizations advice on how to make integrated use of management system standards. The integrated use of management system standardsThe integrated use of management system standards…
Olympic Coaches Use Business Lessons to Train Athletes
(ASQ: Milwaukee) -- While athletes from around the world prepare to spotlight their exceptional physical skills in the 2008 Beijing Summer Olympics this August, behind the scenes Olympic coaches are taking a new approach to building a winning performance. They are turning to business improvement…
Emotional Engagement Adds Value
Harley-Davidson knows how to build ownership. For decades, the motorcycle company has attracted and retained a client base that shows no signs of waning. People purchase its products without solicitation, and collectively they gladly spend millions of dollars to wear its advertising on clothes,…
Six Sigma CEO of the Year
(WCBF: Chicago) -- WCBF’s Global Six Sigma & Business Improvement Awards has announced that Mark Pigott, chairman and CEO of PACCARhas been named Six Sigma & Business Improvement CEO of the Year. Six Sigmahas played a major role in PACCAR’s worldwide growth and profitability since 1997. The…
Will Google Earn a Black Belt?
I read an article in Wired magazine the other day that got me to thinking about the relationship between statistics, engineering knowledge, and theory. The article claimed that with the era of massive data storage and analytical capabilities, the scientific concept of the “theory” was becoming…
Six Sigma Cuts 20% Production Time for Aerospace Components
(LAI International Inc.: Scottsdale, Arizona) -- A Six Sigma program recently completed by LAI International Inc.—a supplier of precision components and subassemblies for original equipment manufacturers—has reduced production time by 20 percent for a critical structural aerospace component. A…
Lean Talent Demand Edges Out Six Sigma
(Avery Point Group: Atlanta, Georgia) -- After years of steady gains, lean has achieved a slight edge over Six Sigma as the more desired skill set. The accelerating demand for lean talent is an indicator that companies are increasingly looking to lean as a means to help them combat the current…
Complimentary E-book Introduces Key Six Sigma Concepts
(Minitab Inc.: State College, Pennsylvania) — A new, complimentary e-book will help companies get a jump-start when implementing Six Sigma programs. Quality Companion—Getting Started provides an excellent introduction to Minitab’s process improvement software. “Quality Companion is an ideal tool…
‘Electron Trapping’ for Microelectronics Measurements
(NIST: Gaithersburg, Maryland) -- Using an ultra-fast method of measuring how a transistor switches from the “off” to the “on” state, researchers at the National Institute of Standards and Technology recently reported that they have uncovered an unusual phenomenon that may affect how manufacturers…
Materials Microscope for Quality Control Applications
The Axio Scope.A1 from Carl Zeiss for routine materials microscopy offers flexibility and high performance. (Carl Zeiss: Thornwood, New York) -- Carl Zeiss, a provider of microscopy solutions for a variety of research, clinical, and industrial applications…
The Cost of Poor Calibration and Quality
As the skilled, baby-boomer workforce nears retirement, years of technical expertise is exiting as well. Factories are watching years of knowledge leave their organizations, and how to replace these skilled workers has manufacturers concerned. In a 2008 survey of 100 senior manufacturing…
Lean Order Entry
Question: Many modern enthusiasts claim that feng shui is Chinese for the practice of arranging objects (such as furniture) to help people achieve their goals. What is the American corporation translation of feng shui? Answer: 5S (5 = feng, S = shui) A very good client (definition: one in…

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