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Hands-On Customer Service Training
It’s all well and good to pontificate about “the customer comes first” or “deliver outstanding service,” but often it’s hard for your team members to wrap their heads around what that really means. You can say these things until your jaw muscles are sore, and post all the customer service rules you…
Accounting for Sustainability
In today’s business environment, where the insatiable desire to grow profits overshadows environmental and social interests, it’s easy to overlook how the actions of economic actors can shape corporate—and environmental—outcomes.    In the accounting profession, practitioners exercise skepticism…
World’s Most Accurate and Precise Atomic Clock Pushes New Frontiers in Physics
(NIST: Gaithersburg, MD) -- In humankind’s ever-ticking pursuit of perfection, scientists have developed an atomic clock that is more precise and accurate than any clock previously created. The new clock was built by researchers at JILA (Joint Institute for Laboratory Astrophysics), a partnership…
The Audit Outsourcing Solution: Quality Culture in the Aerospace Industry
(Omnex: Ann Arbor, MI) -- Omnex has announced its latest webinar, “The Audit Outsourcing Solution: Quality Culture in the Aerospace Industry.” Date and time: July 18, 2024, 11:00 a.m. Eastern Speakers: Craig Thompson and Dave Watkins Description: Most organizations display their quality policy,…
Automated Scraper Strainers and Macerators Eliminate Suspended Solids
Various industries, including wastewater treatment, power generation, food processing, and chemical manufacturing, depend on industrial strainers to separate unwanted suspended solids from liquids and slurries. However, conventional strainer methods can be unreliable and lead to extensive…
If They Only Knew How to Leverage the ADA to Fight RTO Mandates
Many employees are unaware that they can leverage the Americans with Disabilities Act (ADA) to request work-from-home (WFH) accommodations based on mental health conditions. This knowledge gap has the potential to reshape the “return to office” (RTO) landscape, creating both opportunities and…
Researchers Help Maritime Industry Navigate Toward Sustainability
When people think of greenhouse gas emissions from transportation, what often comes to mind are airplanes and land vehicles like cars or trucks. But as efforts to slow climate change are ramping up, the spotlight is on another form of transport: ships. The United Nations’ International Maritime…
Polyphase Wireless Power Transfer System Achieves 270-Kilowatt Charge
(ORNL: Oak Ridge, TN) -- Researchers at the U.S. Department of Energy’s Oak Ridge National Laboratory have demonstrated the first 270-kW wireless power transfer to a light-duty electric vehicle. The demonstration used a Porsche Taycan and was conducted in collaboration with Volkswagen Group of…
Dürr, GROB, and Manz Present Concept Factory for Battery Production
(Dürr: Deer Park, NY) -- In 2022, Dürr, GROB, and Manz formed the first European partnership in lithium-ion battery production technology. Their goal is to become a leading European supplier of complete battery production systems. In 2024, these companies are showcasing their jointly developed…
Teledyne’s New 8k Super-Resolution GigE Vision Line Scan Camera
(Teledyne: Waterloo, Ontario) -- Teledyne DALSA, a Teledyne Technologies company, has launched its Linea Lite 8k Super Resolution camera. The compact and cost-effective GigE line scan camera delivers 8k resolution images, a performance that normally requires a camera body twice the size. Built for…
Nine Finalists for 2024 Baldrige Award to Get Site Visits
(National Institute of Standards and Technology: Gaithersburg, MD) -- Nine U.S. organizations have been selected to receive site visits this summer, proceeding to the final phase of a significantly revised process for applicant assessments for the annual Baldrige Award. The award identifies…
Customer Quality Management
Customer complaints are a fact of life in any industry. Even though manufacturers would prefer not to receive complaints, they do come with a silver lining. Managed effectively, they play an important role in improving your products and processes over time—that is, for companies that take a…
Is There a Fault in Fault-Finding?
Failing to identify faults seems to be a prevalent issue nowadays, considering recent reports of quality control problems at Boeing and numerous recalls by car manufacturers, to name a few. Yet, excessive fault-finding occurs when the ability to pinpoint faults—a beneficial behavior—is taken too…
Is There a Fault in Fault-Finding?
Failing to identify faults seems to be a prevalent issue nowadays, considering recent reports of quality control problems at Boeing and numerous recalls by car manufacturers, to name a few. Yet, excessive fault-finding occurs when the ability to pinpoint faults—a beneficial behavior—is taken too…
Trustworthy Leaders
I was driving along listening to the audio book Trust, by Henry Cloud (Faith Words, 2023). When the person reading the book made the comment, “Trustworthy leaders make their teams care less,” I almost had to pull over. Hearing that made me question exactly what they were talking about. However,…
CIMdata Releases Global CAM Market Analysis Report
(CIMdata: Ann Arbor, MI) -- CIMdata, a leading global PLM strategic management consulting and research firm, has released the 2024 CIMdata CAM Market Analysis Report (MAR), the 32nd annual study of the global computer-aided machining (CAM) market. CIMdata estimates that, based on end-user payments…
Great Leaders Should Move to a Cubicle
Congratulations! You’ve arrived. You’ve earned that nice cushy office where you can shut the door and no one can hear you listening to the greatest American Idol video ever on YouTube (or looking for a video card to send to your mom on Mother’s Day). Yep, the office is fantastic. But if you want…
The Invaluable Role of Traceable Data in Aircraft
When it comes to aircraft, poorly documented dents can lead to more significant problems, potentially compromising structural integrity or performance. Dents can trap moisture and lead to corrosion. The stress they generate can initiate fatigue cracks. Their effects on the structure can also affect…
NIST Seeks Public Input on Draft Road Map for National Standards Strategy
(NIST: Gaithersburg, MD) -- In response to stakeholder feedback received, U.S. government (USG) departments and agencies worked to generate a draft Implementation Road Map. The road map sets forth actions and outcomes for the USG to increase investment in prestandards development activities for…
FABTECH 2024 Heads to Florida
(FABTECH: Orlando, FL) -- North America’s largest metal forming, fabricating, welding, and finishing event, FABTECH 2024, is making its first visit to Orlando, Florida, as it kicks off its three-day run at the Orange County Convention Center in one of America’s fastest growing manufacturing centers…
Understanding Maintenance Plans
Thoughtful planning is the cornerstone of an effective preventive maintenance program. Your maintenance plan is the framework for everything from building a maintenance schedule and automating inventory management to streamlining work order management and improving interdepartmental communication…
Your Future Medications Could Be Personalized on a 3D Printer
Here are just a few potential advantages of 3D drug printing—a new system for manufacturing drugs and treatments onsite at pharmacies, healthcare facilities, and other remote locations: chocolate-flavored pills for children who hate taking medicine; several drugs combined into one daily pill for…
GelSight Partners With PRAGMA on Integrated NDT Solution
(GelSight: Waltham, MA) -- GelSight, a pioneer in tactile intelligence technology, announces a new partnership with PRAGMA, a leader in nondestructive evaluation (NDE) 4.0 technologies, to provide integrated solutions to the nondestructive testing (NDT) market. The joint solution incorporates…
AIMS Metrology Demonstrates Multisensor Measurement Technology at IMTS 2024
(AIMS Metrology: Dayton, OH) -- Automation, advanced data analytics, growing demand for in-process measuring, and increasing focus on precision manufacturing are reshaping metrology’s role in manufacturing. These industry trends prompted AIMS Metrology to expand its product offering and launch…
IDS uEye XS Available in Starter Set
(IDS: Stoneham, MA) -- The uEye XS from IDS Imaging Development Systems weighs just 12 grams, and with its size of just 26.4 x 23 x 21.7 mm, fits into almost any application. Thanks to its autofocus and 5 MP CMOS sensor, it delivers consistently sharp images and videos from a distance of just 10 cm…

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