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Six Sigma helped improve patient satisfaction through better room service at Heritage Valley Health Systems’ hospitals. The hospital group first measured patient satisfaction in 2001, and it found that patients were particularly dissatisfied with the quality of food offered them. A…
California Manufacturing Technology Consulting, a nonprofit organization dedicated to increasing the competitiveness of the state’s manufacturing base, will offer a Green Belt certification course next month in Southern California. The course will take place over 12 weeks in weekly four-hour…
WCBF will host its Lean Six Sigma Summit April 24–27 at The Westin Chicago North Shore. At the meeting Edward Hanway, Cigna Corp. CEO, will receive the Lean Six Sigma CEO of the Year award for his leadership with the methodology. Cigna’s lean Six Sigma efforts made a $110 million…
Hertzler Systems Inc., Minitab Inc., Hyperion Corp., Raptor International and the International Society of Six Sigma Professionals have partnered to offer the Six Sigma Software Showcase Tour. The one-day workshop will kick off in Philadelphia on March 1 and will stop in Chicago; Boston…
This year’s winners of the Shingo Prize for Excellence in Manufacturing are: Autoliv Querétaro CMX Facility, Querétaro, Mexico Baxter Healthcare Corp., North Cove Plant; Marion, North Carolina Baxter S.A. de C.V., Cuernavaca Plant; Morelos, Mexico Cordis de Mexico; Juarez, Mexico…
Capella Hotels & Resorts has chosen PAR Springer-Miller Systems’ SMS|Host Hospitality Management System for installation at Capella’s luxury hotels. Schloss Velden in Velden, Austria, and Capella Castlemartyr Hotel and Golf Club in County Cork, Ireland, will be the first to implement…
Exterro Fusion is the first fully integrated discovery management platform available to law firms and corporations. The new software is said to help the legal industry improve responsiveness, control costs and mitigate risk in the discovery process. “During complex litigation,…
HelpIT, which sells data-cleansing software, recently joined with QAS, a supplier of address verification solutions, to provide organizations with tools that standardize and verify addresses, and identify and process duplicate records.Because customers in a multichannel environment can…
For their technical performance and quality, the National Aeronautics and Space Administration recently bestowed the George M. Low Award on Teledyne Brown Engineering and Barrios Technologies.Barrios, nominated by the Johnson Space Center in Houston, Texas, won the small-business service…
The National Biodiesel Accreditation Commission recently announced the registration of six more companies to BQ-9000, a voluntary program for quality control of this alternative to petroleum-based diesel fuel. Biodiesel producers Stepan Co. of Northfield, Illinois; Western Iowa Energy…
Hyperion Solutions Corp., which makes business performance management (BPM) software, has agreed to buy Decisioneering Inc., a provider of decision analysis software.Business performance management entails predictive analytic applications that enable organizations to maximize success,…
A new partnership will make Muddy Boots Software’s Quickfire mobile auditing and quality assurance solution available as part of Agentrics’ GenNovation management suite. “By offering Muddy Boots Quickfire as part of our private-label solution, retailers can now incorporate a higher…
AppSense Ltd. recently announced its participation in Citrix Systems Inc.’s Citrix Ready and the latest release of Management Suite software. Citrix Ready allows Citrix channels and customers to determine the best third-party solutions and products for use in Citrix environments. “Citrix…
The American Society for Quality will sponsor its annual Quality Institute for Healthcare conference April 30 to May 2 at the Orange County Convention Center in Orlando, Florida.Designed for all quality practitioners and health care leaders interested in developing the quality…
The International School of Management Excellence is partnering with the Indian Statistical Institute to award Six Sigma Black Belts to students in ISME’s Post Graduate Programme in Management course.ISME says it is the only school training students to solve problems on a scientific…
The American Society for Quality will host its seventh-annual Six Sigma Conference Feb. 12 and 13 in Phoenix, Arizona. The event will be held at the Pointe Hilton Tapatio Cliffs Resort. Featured speakers include David C. Everitt, John Deere & Co. agricultural division president;…
The SGS Group recently published a standard for Six Sigma that requires third-party auditing. The Six Sigma Standard consists of 65 program indicators and incorporates formal program audits done by SGS. Programs that score high enough on the audit qualify for Six Sigma Program…
Hyperion Solutions Corp., a provider of business performance management software, reports that its acquisition of Decisioneering Inc. will allow it to integrate risk management principles more deeply into its software products. Hyperion will operate Decisioneering as a stand-alone business…
The U.S. Army recently reported a dramatic operations improvement at a European Humvee engine rebuilding facility due to the application of lean Six Sigma.A team of Black Belts and Green Belts organized a week-long Rapid Improvement Event (RIE) at the Rhein Ordnance Barracks in Germany in…
Nineteen ProfitLine employees recently graduated as Black Belts from the Lean/Six Sigma Program at the University of San Diego. The graduation marks the first wave of ProfitLine employees to complete the program, which was led by Keith Boyle, a Master Black Belt and principle consultant…
TUV SUD America Inc. recently awarded AS9100 certification to Symetrics Industries LLC. The global standard defines quality systems requirements for suppliers to the aerospace industry.AS9100 includes many requirements of the ISO 9001 standard, along with 80 additional requirements and 18…
B. Braun Medical AG, a supplier of health care products based in Switzerland, recently chose Sparta Systems TrackWise as its compliance and quality management system. TrackWise—Web-based tracking software for electronic tracking and trending, and the enterprisewide management of regulatory…
Agile Software Corp., a provider of product lifecycle management solutions, recently reported that CooperVision, a fast-growing manufacturer of contact lenses, has installed Agile Product Quality Management as its global quality solution earlier than expected.“It was the easiest and…
The Florida Manufacturing Extension Partnership has helped Drafting Designs become registered to ISO 9001 and ISO 13485. Drafting Designs develops and documents many different products in a variety of industries, from marine to aircraft.“We wanted to become an ISO-certified facility, but we needed…
Scientists at the Agricultural Research Service are developing cutting-edge devices to increase food quality and detect contamination throughout the production process.Yud-Ren Chen at the ARS Instrumentation and Sensing Laboratory leads the team designing portable inspection tools, which…