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With 20 years of research, development, engineering, quality and design experience, Michael Slocum moves to Air Academy Associates as Chief Innovation Officer.By hiring Slocum, Air Academy increases its ability to deliver an innovative and customized competitive excellence strategy to the…
Based on data gathered by the American Customer Satisfaction Index (ACSI), the American Society for Quality’s Quarterly Quality Report examines customers’ perceived quality of different products and services on a quarterly basis. The ACSI is a key economic indicator and the United States’…
R. Stephen Flynn recently became president of Optical Gaging Products Inc. Flynn joins a very small group of people who have held the title since OGP was founded more than 60 years ago. The new role is in addition to Flynn’s current position as senior vice president of Quality Vision…
Some companies focus on product innovation for competitive advantage, others on operational innovations. For breakthrough advances, both approaches might be wrong. According to a new report by Diamond Management & Consultants Inc., companies that bet solely on one innovation strategy…
Participants at “One Day to Lean” will learn to identify and eliminate the seven deadly wastes as demonstrated by Taiichi Ohno, who developed the Toyota Production System. The event will be hosted by Tefen USA, an operations management consulting firm. Tefen estimates that 95 percent of…
Companies that use technology to support their Six Sigma systems do better at controlling their defect rates, according to new research.“The Lean Six Sigma Benchmark Report,” a survey performed by the Aberdeen Group, found that data collection and the standardized use of information…
Leaders of the United States Air Force recently reported that the success of existing lean programs will spur the organization to expand lean’s use. The Air Force has implemented extensive lean programs at its Materiel Command air logistics centers, and will implement the methodology at…
STAT-A-MATRIX’s latest white paper, “Achieving Lean Success: A Pathway for Implementation,” presents a road map that unites lean concepts with specific tools and techniques in a straightforward manner. Taken individually, lean approaches and tools can seem simple, but when looked at…
Dubai Industrial City, a member of Tatweer in the United Arab Emirates, recently won certification to ISO 9001. “The certification validates Dubai Industrial City’s aim for enhanced customer satisfaction through the effective application of its quality management system, including…
Consumer Reports magazine last week listed the 47 most reliable vehicles on our planet. Twenty-one of them were made by Toyota Motor Corp. Honda Motor Co. makes 11 of the top 47. Other reliable cars are made by Lexus, Pontiac and Subaru, the only automaker all of whose cars are recommended by…
With 64- and 32-bit support, new features and better integration with its PowerCenter data integration platform, Informatica has upgraded its data quality tools suite—Data Quality 3.1 and Data Explorer 5.0. Users can use data quality scorecards tied to rules and metrics in a display…
To let businesses and government agencies “better manage their customer data by matching and consolidating information from across the enterprise into a single, comprehensive system of records,” Pitney Bowes has introduced its Customer Data Quality Platform. “By extending the…
March 26 and 27, Spar Point Research will present “SPAR 2007: Capturing and Documenting Existing-Conditions Data for Design, Construction and Operations” at the Marriott Town Square in Sugar Land, Texas.Project managers, engineering leads, construction managers, survey heads and asset…
Effective Oct. 30, Ellen Bovarnick became responsible for customer satisfaction, driving process improvements, establishing corporate quality standards and leading the implementation of Nortel’s Six Sigma initiative. “I’m excited to welcome Ellen to my team,” said Joel Hackney, Nortel’s…
ThermoML, a project using Web-based technologies, has markedly improved the quality of data available to researchers and sped access to a lot of new scientific data.A partnership among the National Institute of Standards and Technology, the International Union of Pure and Applied Chemistry…
Leading European research bodies and open source projects recently secured European Union money to assess the quality of open source software. Software Quality Observatory of Open Source Software will build tools to enable open source projects and software companies to benchmark the…
IBS America provides compliance management solutions and recently announced a strategic partnership with International Quality Consulting, a business and technology consultancy. IQC consultants will provide customers in the pharmaceutical, medical device and life sciences industries…
George Eckes, who is widely credited with helping to formulate and clarify Six Sigma’s use in varied industries, recently joined the faculty of Villanova University’s online Six Sigma program. Eckes, founder and president of Eckes & Associates Inc., has more than 20 years of…
The implementation of Six Sigma in financial services is the topic of a new book written by two leading consultants. Six Sigma for Financial Services: How Leading Companies are Driving Results Using Lean, Six Sigma and Process Management (McGraw-Hill, 2007), by Roland Hayler and Michael…
Oriel Inc. recently published “Achieving Lean Success: A Pathway for Implementation,” which unites lean concepts with specific tools and techniques in a manner designed to make it easy to implement lean throughout an organization. The paper includes an “Ask an Expert” feature that’s…
iSixSigma magazine recently named software from PowerSteering Software Inc. as the top solution for project tracking. The magazine cited PowerSteering’s best-in-class home page, multiple methodology support capabilities and feature-search capability as key performance indicators in the…
e-TQM College and the University of California at Berkeley’s Management of Technology new joint program will include staff exchanges, mentorship and executive education in total quality management. The Leadership Excellence and Advancement Program, started with $500,000 from e-TQM…
True Opportunity software calculates the profit potential of manufacturing operations and breaks down this total by reason, allowing an organization to focus on the problems or opportunities that will realize the greatest results.“Our software evaluates opportunities in terms of profit,…
Ipanema Technologies has launched a universal indicator of application performance over a wireless area network, Application Quality Score.AQS is a universal indicator that can be applied to all types of applications, data-transfer such as back-up, interactive such as Citrix or real-time…
International Water-Guard Industries Inc., a Canadian aerospace company, recently got its AS9100 certificate of registration. The AS9100 standard specifies quality management system requirements for aerospace industry suppliers.“We had a good quality management system in place, and we were…