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(ANSI: New York) -- The Human Factors and Ergonomics Society (HFES), an ANSI-accredited standards developer, recently published ANSI/HFES 100-2007—“Human Factors Engineering of Computer Workstations,” a new standard that addresses the design of workstations, furniture, and computer systems.…
(ACSI: Ann Arbor, Michigan) -- According to a recently released report from the American Customer Satisfaction Index, U.S. citizens are less satisfied with federal government services than they are with private-sector services. In aggregate, citizen satisfaction with the federal government is 67.8…
(ANSI: New York) -- The American National Standards Institute recently issued the revised 2008 edition of the ANSI Procedures for U.S. Participation in the International Standards Activities of ISO (ANSI International Procedures) and the 2008 ANSI-Accredited U.S. TAG Procedural Compliance Form.To…
(ACSI: Ann Arbor, Michigan) -- According to a recently released report from the American Customer Satisfaction Index, U.S. citizens are less satisfied with federal government services than they are with private-sector services. In aggregate, citizen satisfaction with the federal government is 67.8…
Catherine Jimerson, online preregistration user (seated) and Meg Nicklas, director of WCA Hospital patient access services, (standing) cut the ribbon, officially announcing the new WCA Hospital online preregistration service. (WCA Hospital: Jamestown, New…
(Smarter Solutions Inc.: Austin, Texas) -- Today’s Six Sigma Black Belts need more than technical and analytical skills. They also must work with others, using capabilities that include teaching, mentoring, coaching, and motivating. Here are 10 capabilities essential for a Black Belt today, as…
(Instantis: Santa Clara, California) Join Stephan Schwarz, DuPont Master Black Belt, Tuesday, Jan. 22 at 8 a.m. PST/11 a.m. EST, as he leads a focused session describing best practices and lessons learned from one of the largest, most iconic, and successful operational excellence deployments in…
(ISO: Geneva) -- A brochure recently published by ISO and IEC gives an overview of joint guides that provide advice for standards writers, consumer representatives, designers, product manufacturers, service providers, retail chains, testing laboratories, regulators, and others. “How ISO/IEC Guides…
(NIST: Gaithersburg, Maryland) -- “Economic Impact of Measurement in the Semiconductor Industry,” a recent report from the National Institute of Standards and Technology indicates that investment in measurement science has, and will continue to have, a dramatic effect on innovation, productivity,…
(ANSI: New York) -- What do cell phones, hot coffee, mp3 players, burritos, and toddlers have in common? Each contributes significantly to driver distraction, the leading cause of automobile accidents in the United States. With the demonstration of a new, totally unmanned vehicle at this week’s…
(NQF: Washington, D.C.) -- National Quality Forum is formally soliciting candidate measures for review and evaluation for potential inclusion in its set of NQF-endorsed voluntary consensus standards for health care information technology (HIT). Any organization or individual may submit…
(CIGNA HealthCare: Bloomfield, Connecticut) -- In an effort to manage the high-volume data used in its health advocacy programs, CIGNA HealthCare is teaming up with Thomson Healthcare’s MedStat data services. By employing greater data management, the goal for CIGNA HealthCare is to engage…
(WCBF: Las Vegas) -- WCBF will host the Seventh Annual Six Sigma and Process Improvement in Healthcare Summit in Las Vegas, April 1–4, 2008. The focus will be on lean, Six Sigma, and other process improvement methodologies within the health care system. The summit will feature nine presummit…
(U.S. Senate: Washington, D.C.) -- The cost of poor quality in health care accounts for from 30 to 60 cents of every health care dollar. Senators John Kerry (D-Mass.) and John Ensign (R-Nev.) along with a bipartisan group of legislators have introduced a bill that would expedite the adoption of…
(USGBC: Washington, D.C.) -- The U.S. Green Building Council and the Green Guide for Health Care have agreed to help green the health care industry by fostering best practices and ensuring that the health care industry has the tools and resources to build green. Green hospital buildings are…
(Mercy Health System: Janesville, Wisconsin) -- Mercy Health System, a recipient of the 2007 Malcolm Baldrige National Quality Award, is recognized for organizational excellence across its entire vertically integrated organization spanning three hospitals, 285 employed physicians and their…
(ISO: Geneva) -- A suite of new ISO standards offers practical tools to address the challenge of effectively managing water resources so as to provide access to safe drinking water and sanitation for the world’s population. ISO recently published three standards providing guidelines for…
(ANSI: New York) -- The Japanese Industrial Standards Committee recently submitted a proposal to the International Organization for Standardization for a new field of technical activity on industrial furnaces and associated thermal processing equipment.This type of thermal equipment is used…
(NQI: Toronto) -- Canada’s National Quality Institute will present “Improving Your Business Through Benchmarking Best Practices” on April 23–24, 2008 in Toronto.Participants in this workshop you may expect learn how to plan and conduct benchmarking as a strategic and operational tool to…
(PowerSteering: Cambridge, Massachussetts).--PowerSteering, the only on-demand, enterprise project portfolio management (PPM) software used to manage information technology, Six Sigma, product development, and other enterprise initiatives, recently announced that its 2007 sales increased by 58…
(CSPI: Washington) -- On several Web sites, the Sara Lee Corp. muses about how consumers are likely to mistakenly believe that many “whole grain” breads are actually more like whole wheat bread than white bread, and chides its competitors for not being “100-percent whole-grain.” Sara Lee helps…
(NIST: Gaithersburg, Maryland) -- A team of computer scientists and mathematicians from the National Institute of Standards and Technology and the University of Texas, Arlington, is developing an open-source tool that catches programming errors by using an emerging approach called “combinatorial…
(Best Practices: Chapel Hill, North Carolina) -- Many companies believe that they deliver superior customer experience, but far fewer customers agree with this assessment. Because the many elements that add up to the customer experience can have such a profound effect on business performance and…
(The Center for Business Intelligence: Woburn, Massachusetts) – CBI will host the conference with the theme, “Implement a Strategy for Continuous Quality Systems Improvement in Accordance with ICH Q10 Guidelines,” January 24–25, 2008, in Philadelphia.ICH Q10 describes one comprehensive approach…
(AHRQ: Rockville, Maryland) -- An array of toolkits designed to help doctors, nurses, hospital managers, patients, and others reduce medical errors was recently released by the U.S. Health and Human Services’ Agency for Healthcare Research and Quality.The 17 toolkits, developed by AHRQ-funded…