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Event: Next Generation Complaint Management for Medical Device Industry
(Camstar Systems Inc.: Charlotte, NC) -- Increasing numbers of customer complaints is typically an indicator of unresolved internal quality failures. Many companies still use fragmented applications, including paper-based systems, which lead to inconsistent processes for receiving and handling…
Product News: Thermo Fisher Scientific UV-Visible Spectrophotometer Web Tool
(Thermo Fisher Scientific Inc.: Madison, WI) -- Thermo Fisher Scientific Inc., recently unveiled an enhanced and easy-to-navigate version of its interactive UV-Visible (UV-Vis) spectrophotometer web tool. The online platform, available at www.thermo.com/selectuv, has been upgraded to include the…
Study: Physicians’ Moods Affect Quality of Care
(BGU: Beer-Sheva, Israel) -- A new study by a researcher at Ben-Gurion University of the Negev (BGU) reveals that physicians’ moods affect the number of prescriptions, referrals, and lab tests ordered, as well as the amount of time they spend talking with their patients. The findings of the…
Harvard Pilgrim to Develop FDA Pilot for Safety Monitoring System
(FDA: Washington) -- The U.S. Food and Drug Administration (FDA) has awarded a contract to Harvard Pilgrim Health Care Inc. to develop a pilot of the FDA’s Sentinel System, which will use automated health care data to evaluate medical product safety. Reports filed by hospitals, health care…
Product News: IQS Announces New Problem Solving Capabilities
(IQS: North Olmsted, OH) -- IQS announces the availability of IQS Problem Solver module that enables organizations to standardize problem solving processes with easy-to-use questioned-based reasoning software. Failure to standardize problem solving, capture reasoning, and effectively use your…
Event: How Managers Maximize Job Productivity and Employee Satisfaction
(Progressive Business Audio Conferences: Malvern, PA)-- How do today’s top managers maximize job productivity and employee satisfaction? Learn how by attending the audio conference: “Becoming the Manager Everyone Wants to Work For,” on Wednesday, Jan. 20, from 1 p.m.– 2 p.m. EST. There are…
Product News: Thermo Fisher Scientific to Unveil Major New LIMS
(Thermo Fisher Scientific: Philadelphia) -- Thermo Fisher Scientific Inc. , the world leader in serving science, will unveil a new laboratory information management system (LIMS) solution at booth No. 2757 at PITTCON 2010 , being held from Feb. 28 through March 5 at the Orange County Convention…
Hexagon Acquires Vision Manufacturer Mycrona GmbH
(Hexagon Metrology: London) -- Following on its recent acquisition of Mahr Multisensor and further expanding its already large footprint in the international metrology market, Hexagon has recently acquired all outstanding assets and intellectual property of Mycrona GmbH, a manufacturer of state-of…
Promoting Quality Improvement Through Health Information Technology
(NCQA: Washington) -- The National Committee for Quality Assurance (NCQA), in collaboration with Pfizer, the world’s largest biopharmaceutical company, has released a new publication providing practical examples of how health information technology (HIT) can be used to improve health care quality…
TÜV SÜD Canada Inc. Acquires Global Advantage International
(TÜV SÜD Canada: Toronto, Canada) -- TÜV SÜD Canada, part of the global TÜV SÜD testing and certification organization, announces the acquisition of a product safety business in Toronto, Ontario, Canada. Global Advantage International is a complete product safety and regulatory compliance…
Event: Quality New Mexico’s Conference and Quality Awards Ceremony
(Quality New Mexico: Albuquerque, NM) — Join Quality New Mexico at the Embassy Suites Albuquerque Hotel & Spa, April 21–22 for a mind opening exploration of new growth and performance strategies. Learn best practices from organizations who have achieved the nation’s highest presidential honor…
Book: Quality Management—Theory and Application
(CRC Press: New York) -- In Quality Management: Theory and Application (CRC Press, 2009), author Peter D. Mauch, Ph. D., demonstrates the necessity of quality as a sustained management activity. Divided into five sections, the book covers staffing, motivation, control, planning, and…
Product News: ProFicient 4 Improves Quality, Compliance, Production
(InfinityQS: Chantilly, VA) -- InfinityQS International, the leading provider of statistical process control (SPC) software, recently announced that Shearer’s Foods, the home of Shearer’s award-winning snacks, has implemented ProFicient 4 to monitor and control manufacturing processes. Shearer’s…
Cutting Through the “Green” Gift Hype This Christmas
(Intertek: Houston) -- You’re shopping for a holiday gift, and you check the packaging to see if it’s eco friendly. How can you tell if the product really is green when it’s labeled “100% recycled,” “biodegradable,” or “environmentally friendly”? The truth is, it can be hard to tell. As demand…
Product News: GAGEtrak Validation Guide
(Cybermetrics: Phoenix) -- The Food and Drug Administration (FDA) defines validation as “establishing documented evidence which provides a high degree of assurance that a specific process will consistently produce a product meeting its predetermined specification and quality attributes.”…
Product News: Free Santa’s Customer Survey by Craig Cochran
(Paton Professional: Chico, CA) -- When it comes to customer satisfaction, the Easter Bunny and the Tooth Fairy have been quietly kicking Santa Claus’ rear end. Surprised but determined to make changes, Santa and his elite Elf Council have rallied together to get ahead of the curve and reclaim his…
Product News: TrackWise E-Reporting Helps Companies Meet FDA/EU Mandates
(Sparta Systems: Holmdel, NJ) --  Sparta Systems Inc., the maker of TrackWise software and a provider of enterprise quality and compliance management solutions, is pleased to announce new additions to the TrackWise Electronic Regulatory Reporting (e-reporting) solution to support reporting in the …
Event: “Are You Ready for the Changes to the Medical Device Directive?”
(TÜVRheinland: Newtown, CT) —  Starting March 21, all medical device manufacturers must comply with the Directive 2007/47/EC or risk being pulled from the European Union market. Medical device manufacturers can learn more about the medical device directive at a half-day seminar hosted by…
CLSI Publishes New Proposed Guidelines
(CLSI: Wayne, PA) -- Clinical and Laboratory Standards Institute (CLSI) recently published new proposed-level guidelines. “How to Construct and Interpret an Error Grid for Diagnostic Assays”—Proposed Guideline (EP27-P) describes what an error grid is, why it is useful, and how to go about…
Product News: Thermo Fisher Scientific, Multiresidue Analysis of Pesticides
(Thermo Fisher Scientific Inc.: Austin, TX) -- Thermo Fisher Scientific Inc. recently announced a new method that enables rapid and accurate identification and quantification of pesticides in rice. The QuEChERS (quick, easy, cheap, effective, rugged and safe) extraction method takes advantage of…
Product News: XP105 Analytical Balance Lends Safety, Accuracy to Lab Applications
(Mettler-Toledo Inc.: Columbus, OH) -- METTLER-TOLEDO, a global supplier of precision instruments and services, presents its new XP105 analytical balance, an addition to the company’s extensive line of XP balances. Offering a safe and accurate solution for quantifying the purity of sugar in a…
Biden, Locke Present Baldrige Award to Three Organizations
(NIST: Gaithersburg, MD) -- On Dec. 2, Vice President Joe Biden, and U.S. Commerce Department Secretary Gary Locke, presented three U.S. organizations with the Malcolm Baldrige National Quality Award, the nation’s highest honor for innovation and performance excellence. The ceremony—the 22nd…
Product News: TempTrackr Wireless Temperature Measurement System Kit
(SenGenuity: Hudson, NH) -- SenGenuity, the sensors division of Vectron International, announced that its TempTrackr Wireless Temperature Measurement System Kit is now capable of reading six independent, passive, wireless temperature sensors. Each sensor operates in a unique frequency band, which…
ISO Starts Work on Consumer Products Safety Standard
(ISO: Geneva) -- An international standard to prevent the development and marketing of products which could present health and safety risks to consumers is the goal of a new project committee (PC) from the International Organization for Standardization (ISO). The “ISO/PC 243 Consumer product…
NQF Helps Ensure Health IT Captures Information to Drive Quality Improvement
(NQF: Washington) -- The National Quality Forum (NQF) recently released the Quality Data Set (QDS), a common technological framework for defining clinical data necessary to measure performance and accelerate improvement in patients’ quality of care. The QDS framework provides a standardized set of…

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