Customer News

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ETQ Partners With Hexagon to Empower Smart Manufacturing
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
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In the Digital Era—and During a Pandemic—How Important Are Quality Initiatives?
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
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Study Finds Quality Shifting From Operational Compliance to Strategic Business Driver
Good quality is adding an average of 11 percent to organizations’ revenue growth
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Restaurants Lose Customer Satisfaction to Fast Food
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
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New Customer Satisfaction Results for Utilities, Healthcare, Consumer Shipping
Consolidated Edison posts large gain; patient satisfaction is stable
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Ford Suppliers Showcase Environmentally Friendly Manufacturing
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
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ACSI: Retailers Improve Customer Satisfaction Amid Store Closings
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
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ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items
TVs and video players lead the pack, with internet services at the bottom
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Ethics Requirements Now Included in Global Automotive Quality Standard
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
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ACSI: Car Buyer Satisfaction Rises
Good news for Detroit
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Effective Use of Social Media
The Baldrige Criteria for Performance Excellence can help
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Consumer Warranties to Get Standard Treatment
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks
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Portable Climate and Road Simulators Help Ford Tame Squeaks and Rattles
One of eight mobile test units sent to Kentucky Truck Plant for preproduction testing
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Win the Customer
70 simple rules for sensational service
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ACSI Travel Report: Consumers Happier With Airlines, Prefer Smaller Travel Websites
Trio of Hilton, Hyatt, and Marriott tops hotels; JetBlue keeps lead among airlines
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ANSI Seeks Comments on Proposed ISO Standard on Consumer Contact Centers
Deadline is Friday, June 15, 2012