Customer News

Dawn Bailey's picture
In the Digital Era—and During a Pandemic—How Important Are Quality Initiatives?
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
ETQ LLC's picture
Study Finds Quality Shifting From Operational Compliance to Strategic Business Driver
Good quality is adding an average of 11 percent to organizations’ revenue growth
American Customer Satisfaction Index ACSI's picture
Restaurants Lose Customer Satisfaction to Fast Food
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
American Customer Satisfaction Index ACSI's picture
New Customer Satisfaction Results for Utilities, Healthcare, Consumer Shipping
Consolidated Edison posts large gain; patient satisfaction is stable
Ford Motor Co.'s picture
Ford Suppliers Showcase Environmentally Friendly Manufacturing
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
American Customer Satisfaction Index ACSI's picture
ACSI: Retailers Improve Customer Satisfaction Amid Store Closings
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
American Customer Satisfaction Index ACSI's picture
ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items
TVs and video players lead the pack, with internet services at the bottom
AIAG's picture
Ethics Requirements Now Included in Global Automotive Quality Standard
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
American Customer Satisfaction Index ACSI's picture
ACSI: Car Buyer Satisfaction Rises
Good news for Detroit
Harry Hertz's picture
Effective Use of Social Media
The Baldrige Criteria for Performance Excellence can help
ISO's picture
Consumer Warranties to Get Standard Treatment
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks
Ford Motor Co.'s picture
Portable Climate and Road Simulators Help Ford Tame Squeaks and Rattles
One of eight mobile test units sent to Kentucky Truck Plant for preproduction testing
AMACOM's picture
Win the Customer
70 simple rules for sensational service
American Customer Satisfaction Index ACSI's picture
ACSI Travel Report: Consumers Happier With Airlines, Prefer Smaller Travel Websites
Trio of Hilton, Hyatt, and Marriott tops hotels; JetBlue keeps lead among airlines
American National Standards Institute ANSI's picture
ANSI Seeks Comments on Proposed ISO Standard on Consumer Contact Centers
Deadline is Friday, June 15, 2012