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Love and Success Using ISO 9001 and PDCA
Anjalika Singh
The toughest part of being in a relationship is finding a perfect gift for your loved one. Gifting is an essential part of any relationship. You gift your better half for every reason and every season. Gift as a form of bribery in love is a time-tried tool. Being a system believer, I use the…
ISO Guidelines vs. Requirements
Inderjit Arora
ISO 9001 lead-auditor training should enable auditors to focus on the requirements when auditing and to stay away from the pitfall of guidelines. Take the case of ISO 9001 or, for that matter, any management system standard. The standard has notes to explain the clauses. ISO 9001’s clause 4.1, for…
‘Lean Six Sigma Doesn’t Work Here’
Ken Maynard
When educational and public sectors consider applying a proven method like lean Six Sigma, the perception persists that this “manufacturing program” will not work in a nonmanufacturing environment. Along with that limiting assumption, there is an underlying expectation within the service industry…
Cleaning Up Clutter for Quality
Jesse Allred
Imagine a manufacturing facility prioritizing cleanliness and organization—aisles are kept clear, equipment is well maintained, the plant floor is regularly cleaned, operators can easily locate tools, and materials are always stored in the right place. All employees contribute to managing work…
Are Your Supplier Quality Management Practices Putting Your Company at Risk?
Sophia Finn
Effective and efficient supplier management is possible, but not when we’re still using old tools and expecting different outcomes. Emailing suppliers to communicate product specs, corrective action requests, or audit reports may be “the way it’s always been done,” but that doesn’t mean it isn’t…
The One Huge Mistake Quality Professionals Make in Preparing for Covid-19
Gleb Tsipursky
The Covid-19 coronavirus has developed into a widespread pandemic. With growing outbreaks of diagnosed cases in all 50 states, and vastly larger numbers of undiagnosed cases, there’s serious cause for concern. Yet quality professionals who follow the official advice on Covid-19 coronavirus prep…
Keep Manufacturing During Supply Chain Disruptions
Jennifer Grant
With Covid-19 continuing to impact many businesses, lead time as well as sourcing new suppliers is increasingly difficult. If you currently outsource manufacturing overseas, it is likely you have encountered some turbulence to your supply chain. Rapid prototypes and large-quantity production of…
Unable to Exhibit Due to Trade Show or Conference Cancellations?
This is supposed to be trade-show season. The time when companies send their employees to industry tech shows and user-group meetings to see and experience the latest offerings in their field. A time when companies expend a good portion of their budget on booth space, shipping costs, and hotel and…
On the Front Lines of Developing a Test for the Coronavirus
David Pride
‘That escalated quickly!” is a common trope used in popular culture to describe when a situation gets out of hand before you’ve even had a chance to think about it. We don’t often use this trope in medicine, but I can think of nothing better to describe what has been going on in the United States…
Robots Designed to Self-Construct
John Wenz, Knowable Magazine
For most of us, the word “robot” conjures something like C-3PO—a humanoid creature programmed to interact with flesh-and-blood people in a more or less human way. But the roster of real-world robots is considerably more varied. The list includes Boston Dynamics’ dog-inspired robots, Dalek-like…
Four Ways Leaders Can Gain Value From AI and Advanced Analytics
Knowledge at Wharton
Companies and societies are at the precipice of rebuilding their foundations to compete in an age of advanced analytics, artificial intelligence (AI), and machine learning (ML). Yet, in the real economy—or in the world outside the tech companies—I see more struggle than success in making advanced…
Breaking Down the Skills Gap, Part 3
Leslie Bloom
As the skills gap widens and more employees retire, decades of experience and company investment is predicted to walk out the door. With nearly 10,000 people turning retirement age daily, manufacturers will need to look to proactive solutions to capture tribal knowledge and transfer it to the…
Coronavirus, Rail Blockades: Safeguarding Critical Infrastructure
Sean Spence
The outbreak of the Covid-19 virus in China and the railway disruptions across Canada represent two different yet similar classic case studies. They remind us that nations and global economies are becoming increasingly interconnected. Incidents thousands of kilometers away are being felt locally.…
Breaking Down the Skills Gap, Part 2
Leslie Bloom
The Manufacturing Institute estimated that 2.4 million job openings in manufacturing—accounting for half of all open positions—will go unfilled between 2018 and 2028 as a direct consequence of the skills gap. This isn’t a future problem. The challenges of the skills gap and a shifting workforce…
Root Your 5S Audit in 5S Principles
Gwendolyn Galsworth
In a recent article I discussed the traditional 5S audit, shared a set of reservations, and offered some remedies—“The Five Tweaks,” as I called them. Remedies are important because most of you have a vested interest in continuing regular audits but want them to be successful and more valued. The…
Common Shop Floor Scheduling Models and Why They Fail
Mark Lilly
Shop floor scheduling is a huge headache for many manufacturers. You can’t operate without it, but operating with it presents a host of challenges. In particular, scheduling systems struggle to account for the many variables present in a typical high-mix, low-volume shop. Each of the following…
Leverage Learning Environments to Create Customer Value
Kevin Meyer
A couple weeks ago a consultant friend of mine, who coincidentally focuses his practice on lean in healthcare, was complaining about issues with his healthcare providers. It’s a story we hear often: doctors running late, very short and often superficial consultations, a rush to diagnosis, and a…
Coronavirus Risks and Opportunities
William A. Levinson
The Chinese character for “crisis” means danger and opportunity. The coronavirus, aka Covid-19, outbreak has already wreaked havoc in the global economy, curtailed international and even domestic travel, and caused roughly 7,146 fatalities to date around the world.1 The reaction to this outbreak,…
Simple Steps to Prioritize Projects As a Project Manager
Ben Aston
A large portion of a digital project manager’s job is making sure the right parts of the project are being worked on. Projects need to be prioritized. Tasks within projects need to be prioritized, too. Plan View’s Project and Portfolio Management Landscape Report found that prioritization was…
The Future of Quality Management Is Business Success, Part 3
Tom Taormina
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help implementers evolve quality management to overall…
Preparing for a New Decade of U.S. Manufacturing
Nico Thomas
Each new year brings about a period of reflection, where one can think back on the path that the previous year took us on. 2020 represents an even larger opportunity for reflection as the world enters a new decade. Reflection provides an opportunity to learn and improve, and extends beyond just an…
Breaking Down the Skills Gap, Part 1
Leslie Bloom
For those in the manufacturing and industrial sector, what’s commonly known as the skills gap is a well-documented issue. As a growing number of Americans retire, they take their decades of experience with them, resulting in a noticeable skills shortage. The problem is poised to hit businesses…
Four Types of Leadership Knowledge
Jack Dunigan
When the definition of power includes the “ability to exert influence,” then you’re also describing an element of leadership: knowledge. Take, for example, Ann Landers. Ann Landers is a pen name invented by Chicago Times columnist Ruth Crowley in 1943 and taken over by Eppie Lederer in 1955. For…
FDA Form 483 Observations and Warning Letters: What’s the Difference?
Jon Speer
If you’re a medical device company manufacturing Class II or Class III devices, you can expect to have the U.S. Food and Drug Administration (FDA) turning up for an inspection. It’s what happens after that inspection that we’re concerned with in this article. The unfortunate truth of the matter is…
Eight Tips to Use and Maintain an Analytical Balance
Kevin Hill
Analytical balance scales are a part of many laboratories. If you use them regularly, you need to keep the analytical scales well-maintained. They are extremely sensitive, and factors like dust, vibration, and air drafts will throw off the accuracy of the scales. This is why it is important to…

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