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Incorporate Cyber Resilience in Your Business
Ann Brady
Few of us today are unaware of the significance of cybersecurity and the threat of cyberattacks on our computers, smartphones, and other devices. We’re constantly reminded never to disclose passwords and to be on the lookout for spam and phishing emails that attempt to manipulate us into divulging…
FTX: The Harmful Consequence of No Oversight and Poor Risk Management
Gleb Tsipursky
What’s your decision-making philosophy? Do you toss a coin, or do you consider all the risks of your decisions? As a quality professional, you've probably developed a well-thought-out approach to decision making and risk management. But have you considered how other people’s decision-making…
Reach New Heights of Excellence With Help From a Best Friend
NIST
While I was reminiscing about National Take Your Dog to Work Day, a light-hearted conversation with colleagues led me to ponder how our furry friends might actually inspire people to reach new heights of excellence. But what business insights can we possibly gain from creatures who spend at least…
The Cardinal Rule of Process Documentation: Read the Comments
Scott Ginsberg
We’re told the cardinal rule of the internet is, “Never read the comments.” This catchphrase is used to warn users of the toxic parts of the internet. One minute you’re sharing an article, photo, or video that you’re proud of. The next moment, dozens or even hundreds of comments snowball into a…
Simulation Continues to Replace Physical Prototypes
Tom Spendlove
Simulation is a necessity for automotive companies in the 21st century, and there’s pressure to use more of it for many reasons: 1) Electrification produces more heat sources that need CFD and thermal analysis to design dissipation strategies; 2) industrywide moves toward minimal or “zero”…
With Virtual Reality, Students Get a Glimpse of Different Careers
Javeria Salman
The Boys & Girls Clubs of America are better known for homework help and volunteering opportunities than for cutting-edge career development. But ask the kids in some of the Boys & Girls Clubs across states such as Indiana, Montana, and Washington, and they might say they’re surrounded by…
You Can’t Fake Quality: House of Gucci Got It Wrong
Andrey Solin
The other day I watched House of Gucci—a biographical movie directed by Ridley Scott about the Tuscan dynasty representing the famous luxury fashion house. The story is based on a nonfiction book written by Sara Gay Forden, The House of Gucci: A Sensational Story of Murder, Madness, Glamour, and…
Is There a Better Way to Staff Temporary Teams?
Angie Basiouny
In the hustle of a busy hospital emergency department, teams of doctors and nurses react quickly to determine whether a patient needs to be admitted, referred, or released. Providing such complex care requires a high degree of skill and seamless teamwork, the kind that usually comes from years of…
Why Employee Surveys Are Useless
Vahed Qazvinian
Yearly, employers typically spend $3,000 to $15,000 on employee satisfaction surveys, hoping to detect if an employee has plans to leave the company. Despite that, research has shown that only 33 percent of employees in the U.S. are engaged at work, while 45 percent consider their work an emotional…
Hanging by a Thread: The Life of a Bridge Inspector
Joshua Sadlock
Yup, that’s me in the photo. You’re probably wondering how I ended up hanging under a bridge over the Mississippi River. I’m a certified bridge safety inspector. If you have questions after seeing people hanging under a bridge, in a basket suspended from the long arm of a truck, or have seen…
European Commission Proposes Extending MDR Deadlines
Dirk Dusharme @ Quality Digest
Updated 12/12/22 At a meeting of EU health ministers in Brussels on Dec. 9, 2022, the Employment, Social Policy, Health and Consumer Affairs (EPSCO) Council announced it will be proposing an extension to the transition date for Regulation (EU) 2017/745 (MDR) and Regulation (EU) 2017/746 (IVDR). On…
Promoting Quality at the Administrative Level
Megan Wallin-Kerth
Founded in 2012, GoFormz is a uniquely flexible documentation platform for professionals in all industries—and a long-awaited solution for those chasing lean efficiency without sacrificing quality. What does that mean? Well, unlike using a fillable PDF or Adobe document, GoFormz is an online…
Eight CAPA KPIs You Should Be Measuring Now
Stephanie Ojeda
Corrective and preventive action (CAPA) is a core function in any quality management system (QMS), and a critical piece in the plan-do-check-act process approach. Like any quality process, tracking CAPA key performance indicators (KPIs) is crucial to continuous improvement. It’s also a focus of…
The Manufacturing Manager’s Guide to HR
Rob Press
Without the perfect balance of efficient workers, adequate resources, and satisfied customers, manufacturing businesses risk sending their operations into a tailspin. Workforce optimization (WFO) streamlines manufacturing workflow by cutting costs and increasing productivity—allowing you to…
Three Ways to Measure Your Leadership Effectiveness
Rashan Dixon
The ability of flawed and inherently limited humans to lead others like them toward a common goal takes a special skill set.  Even if a leader has the talents required to lead a business, that doesn’t mean they’ll immediately see positive results. Good leaders know that they need to find ways to…
How to Conduct Level of Repair Analysis (LORA)
Bryan Christiansen
Every day, manufacturers rely on a large number of tools, machinery, and infrastructure to produce their goods. And while all of those assets help you generate profit, they are a significant expenditure—both in terms of the purchase cost and ongoing maintenance costs. When deciding which…
Seven Mistakes to Avoid in Hiring and Firing During Uncertain Economic Times
Gleb Tsipursky
After firing half its workforce, Twitter is already asking many to come back. Indeed, research from McKinsey finds that even as recession fears grow, 40 percent of workers plan to quit their jobs. And a survey from Greenhouse, a New York-based hiring software provider, finds that 57 percent of 1,…
How to Prioritize Cybersecurity Risks in Medical Devices
Doug Folsom
Unpatched vulnerabilities remain a target of cyberattacks, and an ever-present risk for healthcare organizations. Medical devices pose an additional burden because patches are frequently unavailable for medical devices. So, dealing with the potential threat isn’t usually straightforward. The stakes…
The Secret of Data Analysis
Donald J. Wheeler
There are four major questions in statistics. These can be listed under the headings of description, probability, inference, and homogeneity. An appreciation of the relationships between these four areas is essential for successful data analysis. This column outlines these relationships and…
The Really Simple Steps to Creating an Innovation Engine
Lee Seok Hwai
Think innovation, and what comes to mind? For many, it invariably evokes big names like Apple and Tesla, their epoch-defining products ranging from the smartphone to electric vehicles, and genius leaders like Elon Musk and Steve Jobs. But is innovation only for the select few? Not at all,…
The Customer Is Always Right. Right?
Harry Hertz
The saying is nothing new: The customer is always right. Customers come first. We’ve heard these adages for a long time. And we’ve questioned them for almost as long. Those of you who know me know that I’ve certainly been doing that for a long time! Two recent experiences brought this topic back…
An Ethical Workplace Culture Can Prevent Corporate Fraud by Aiding Whistleblowers
Hanen Khemakhem, Mahbub Zaman, Nadia Smaili, Richard Fontaine
Whistleblowing is a cornerstone of corporate governance. It allows employees to anonymously disclose questionable financial matters about their companies to help prevent fraud, which is a pressing issue in Canada. It’s also incredibly effective, with 42 percent of occupational fraud being reported…
Why Did Adidas Wait So Long to Drop Kanye West?
Gleb Tsipursky
Why do companies bury their heads in the sand instead of facing dangerous facts, whether about quality problems or other issues? It happens more often than you might think—most recently with Adidas. It usually boils down to companies falling for three cognitive biases. “Adidas does not tolerate…
Equipment Calibration: The What’s, Why’s, and How’s
Bryan Christiansen
An important part of production is to carefully monitor and control temperature, speed, volume, weight, or mass. To ensure these measurements are always accurate, manufacturers need to calibrate their equipment and instruments regularly. Devising a proper equipment calibration schedule can be a…
MIT Engineers Develop Low-Cost Terahertz Camera
David L. Chandler
Terahertz radiation, with wavelengths that lie between those of microwaves and visible light, can penetrate many nonmetallic materials and detect signatures of certain molecules. These handy qualities could lend themselves to a wide array of applications, including airport security scanning,…

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