All Features
Jason Furness
Here’s a “tales from the real world” extract from our book, Manufacturing Money (Amazon Digital, 2015). It offers an example of the “five focusing steps” to improvement, with a particular focus on step one, identify the constraint; and step two, maximize the constraints output.
This was a time…
Annette Franz
Ihave written and talked about journey mapping so much this year, even suggesting back in January that we make it the year of the journey map. I think customer experience professionals have made great progress toward this goal so far in 2016! I hear so many people talking about mapping, and many…
Annelise Orleck
Pico Rivera is a dusty working-class Latino suburb of Los Angeles. After the school district, Walmart is the city’s largest employer and the source of 10 percent of its tax revenue. More than 500 families in the town depend on income from the store. The town is also the epicenter of activism by…
Gilles Hilary
President Obama has been injured in a terrorist attack on the White House. A tweet released by the Associated Press (AP) attests to this. It carries the company’s “verified” stamp of authenticity. The S&P 500 just lost more than $130 billion. Well, not quite.
The AP’s tweet was the byproduct…
Tonianne DeMaria
No doubt you’ve seen evidence of its ascendance: The cottage industry that’s become a multibillion dollar “motivational industrial complex” of sorts. Its rallying cry, “If you think it, you can achieve it!” is plastered just about everywhere these days. From gilt-framed posters of eagles soaring…
Harish Jose
In this article I want to look at the concept of equifinality in relation to the plan-do-check-act (PDCA) cycle. In systems theory, equifinality is defined as reaching the same end, no matter what the starting point was. This is applicable only in an open system, one that interacts with its…
Ruth P. Stevens
As the initial wild enthusiasm for customer relationship management (CRM) begins to plateau, and companies become increasingly skeptical of inflated claims for success, it’s time to take a hard look at how CRM projects should be measured. What is “successful” CRM, anyway? How will you know it when…
Thomas More Smith
Last month, the U.S. Department of Labor outlined changes to the existing overtime exemptions. Is this a win for workers? And a loss for employers? In truth, the real effect on both groups and the economy is much more nuanced.
As you are probably aware, some employees are exempt from being paid…
James Olthoff
I’m a physicist, and as anyone who watches the popular TV series The Big Bang Theory knows, it’s a commonly held conception that there is a strong connection between being a scientist and being enthralled with all things science fiction, fantasy, and superheroes. Anyone who walks into my office at…
Bruce Hamilton
Twice in the last month I’ve heard the phrase “traditional lean” used in public presentations. In neither case did the presenter explain the expression, but one displayed a slide with a Venn diagram showing the overlap between lean and Six Sigma.
I suppose this means that he defined traditional…
The QA Pharm
Aquality management review of data with responsible company leadership is a current good manufacturing practices requirement. Quality management review procedures vary, but there seems to be a struggle with presenting data from across the quality management system in a meaningful and consistent…
Barbara A. Cleary, Steve Daum
Quality alone will not ensure a successful future, as the classic story of the buggy-whip manufacturer demonstrates. His products were outstanding—better than any others—but when the market changed to automobiles, he found himself out of business.
Markets do indeed change, apparently at an…
NIST
Anyone who has ever covered a wall with sticky notes to clearly map all of the steps in a process knows how valuable that exercise can be. It can streamline workflow, increase efficiency, and improve the overall quality of the end result. Now, a public-private team led by the National Institute of…
For true freedom of design, 3D metal printing enables incredible solutions in industries as diverse as manufacturing and medicine. Now the technique has generated a humane resolution to a difficult problem confronting a team of veterinarians. For the first time ever, a prosthetic titanium beak has…
Mike Figliuolo
Work is a convenient excuse for not taking care of yourself. Not exercising, poor diet, and stress are a bad combination. You’ve got to make time for you. Work will always be there when you get back.
Just over a year ago, I had a heart attack. My second heart attack. Yep. Two. The first one…
Ben Vickery
A manufacturer can be innovative in various ways by using new business models and adopting measures to improve processes and enhance existing products. But to stay ahead of competition, manufacturers often turn to technology. Here are five technologies that are driving manufacturing innovation.…
Dan Jacob
The way an organization handles quality generally differs from how it manages other business areas. Although no one questions the importance of tangible industrial functions like production or scheduling, too often quality is treated as an add-on. Some companies take an antiquated approach and…
Fred Schenkelberg
When products were crafted one at a time, the design and manufacturing processes were often done by the same person. For example, a craftsman would design and build a chest of drawers or a carriage. Some trades would employ apprentices to learn the craft, which also included design.
Larger…
Jeffrey Phillips
The tone of this article is a bit tongue in cheek, but the point is quite serious. Innovators go through a number of phases as they accept the reality of innovation based on what executives and corporate culture allow. Growing as an innovator is something like experiencing the seven stages of…
Rachel Tracy
Two things are true when it comes to making important decisions that affect your company: You need a way to quantify risk to make the best choice, and you need to be able to explain that choice. A risk matrix helps you do both.
Calculating risk across various outcomes can give you clear…
Schon Beechler
Firms that carefully design effective community projects for their employees can uncover new leaders, improve employee engagement, and even boost the bottom line. But crucial elements are required to ensure success.
Vik Hill, the managing director of Santander Consumer Finance UK (SCUK) in London…
Harry Hertz
I recently returned from the ASQ World Conference in Milwaukee. After going through security in Terminal C at the Milwaukee Airport, there was an area (as is typical) for putting shoes back on, and reassembling belongings and yourself. What was different this time was a sign hanging over this area…
Donald J. Wheeler
The simple process behavior chart can be used in many different ways. Since report card data are common in all types of businesses, the report card chart is often the first chart that people create. Some of the pros and cons of report card charts are covered here.
Report card data are data that…
Rachael Dalton-Taggart
Knee-deep in Alaska’s Liscomb Bonebed, the single richest bed for dinosaur bones in either polar region, Pat Druckenmiller, Ph.D., can safely declare that he loves his job. Museum curator of earth science and associate professor of geology at the University of Alaska Fairbanks, Druckenmiller has…
Brian Stanton
Doors that are obviously meant to be pushed not pulled, footprints painted on the floor telling you where to stand at the airport—these are examples of good design and usability. You don’t have to think too hard about what to do because someone else put a lot of thought into how to get across the…